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CLAIMS ASSOCIATE: DANISH/NORWEGIAN

 

Company:

GENWORTH FINANCIAL
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Job Reference Number

13200111

Client ID:

RI/INTL90135
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Posted On:

Apr 30 2009

Location:

LIMERICK, CLARE
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Job Type:

Temporary

Salary:

DEPENDENT ON EXPERIENCE
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Benefits:
  • SPORTS & SOCIAL CLUB
  • SUBSIDISED CANTEEN
  • TRAINING / EDUCATION
  • CAR PARKING
  • PENSION / PRSA
  • LIFE ASSURANCE
  • PAID HOLIDAYS
  • QUINN HEALTHCARE
Genworth Financial is a leading global insurer serving the lifestyle protection, retirement income, investment and mortgage insurance needs of more than 15 million customers throughout 25 countries. It employs some 7,000 people worldwide, boasting a diverse and talented team of professionals.

In Europe, Genworth focuses on Payment Protection and Mortgage Insurance, working with banks, IFA’s and other financial institutions. Its products help these groups to grow their business by reducing the risk of their loan portfolios and increasing revenues. By combining its pan-European experience with local knowledge and service, Genworth Financial offers its clients a unique partnership approach.

For more information on Genworth, please visit: www.genworth.com

Claims Associate: Danish/Norwegian Speaking- 6 month contract

KEY RESPONSIBILITIES

·Provide good service to customers and take responsibility for resolving any customer service issues relating to our clients
·Claims Handling - receive, validate, assess and process new and continuing claims from customers
·Manage the transfer of money in respect of claims payments
·Make recommendations regarding improvements of administration practices and implement when required
·Produce reports and statistics on work as requested by head office functions, including financial reporting

This list is not exhaustive, additional reasonable duties may be required from time to time.

QUALIFICATIONS REQUIRED

·Experience working in a similar customer facing role for a Financial Services company
·Experience of telephone based customer service – including high volume call handling
·Experience of handling insurance claims essential
·Fluent Danish or Norwegian and good English language skills
·Excellent communication skills with track record of dealing with colleagues and customers at all levels
·Cultural sensitivity to work well with colleagues in different countries / regions
·Ability to organise own time and prioritise work to meet tight deadlines
·High standards of accuracy and attention to detail
·High personal integrity and professional behaviour standards, evidenced by prior experience working in a confidential environment
·Excellent keyboard skills and knowledge of windows-based MS Office applications

·DESIRED
·Relevant insurance training and qualifications
·Experience of working in an international company
·Medical knowledge or experience of working with life insurance claims