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GENERAL MANAGER
Company:INFLIGHT DUBLIN |
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Job Reference Number |
13288916 |
Client ID: |
RI/ |
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Posted On: |
May 15 2009 |
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Location: |
DUBLIN |
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Job Type: |
Permanent |
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Salary: |
NA |
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Company:
Celebrating 20 years in Inflight Entertainment, Inflight Dublin offers a unique combination of industry experience and cutting edge technology to bring a true one-stop-shop to its many international airline clients. Comprising a collection of technical, media and business professionals, Inflight Dublin ranks among today’s top IFE service companies with an airline client base that spans the globe. Headquartered in Dublin this is a truly international company. The company is now at a stage in its evolution where it has decided to introduce the role of General Manager.
Position : General Manager
Position Summary :
· Manages operations through a team of functional managers and supervisors.
· Ensures increasing levels of customer and employee satisfaction while improving efficiency. Assists CEO in formulating and administering company policies by performing the following duties personally or through direct reports.
· This position is responsible for the planning, transition and execution of the company’s delivery model.
· This role contributes to the overall management of the company and shares accountability for achieving business results.
· Manages and delivers all client services, ensuring rapid response and high satisfaction levels. Responsible for the management and development of team members.
Duties and Responsibilities:
- General management of all departmental functions, including sales, marketing, human resources, technology, finance and customer care.
- Be the guardian of the company’s brand equity and public image to clients and other stakeholders.
- Influencing and managing the level of demand for the company’s products and services.
- Team leadership and efficient professional management and development of all staff
- Report to CEO and other members of the senior management team, the total company revenue targets, leadership and vision challenges of the organization.
- To maximize and maintain the number of customer connections.
- To achieve the financial objectives of the company as per the approved company budget.
- To consistently achieve efficiencies in all areas of the company
- Manage and develop management team in order to grow and develop business.
- Continue to develop a thorough understanding of the market forces and competitor activity.
- Staff Management: Managing all staff issues, including recruitment and selection, training, appraisal, rostering, disciplinary issues and wage budgets.
- Sales & Customer Service: Achieving sales targets, monitoring and improving service standards, complaint management.
- Marketing & Promotions: Developing an effective marketing plan for the company, generating new business through research and promotions.
- Health & Safety: Implementing company Health & Safety policy ensuring compliance with legislation.
People Management Responsibilities:
Has people management responsibilities for all company employees.
Competencies:
To perform the job successfully, the General Manager should demonstrate the following competencies to perform the essential functions of this position.
Strategically-oriented
· Strategically plan and with proven experience of successfully executing these plans
· Understands the implications of actions and decisions across different parts of the company
· Anticipates both opportunities and obstacles to the business
Business savvy
· Has in-depth perspective and understanding of business and trends in the marketplace; is “current” on business and industry trends
· Understands the competitive environment; understands the competition
· Knows who the competitors are and what they are about
· Is “current” in his/her own profession
· Has a holistic approach to business; understands his/her own area of expertise and how it applies to the good of the group/business
Skilled in organisational practices
· Knows how to accomplish tasks and objectives through formal and informal channels
· Expresses understanding and acceptance of company values
· Understands organisation dynamics such as information flow, group interaction and the informal network of getting things done
· Understands the relationships and dependencies between departments
· Navigates through organisational politics, without participating in the politics
· Strong commercial aptitude and experience
· Ambitious
· Business qualification would be beneficial
· Demonstrable combination of commercial, marketing and management skills
· Flexible, committed leader with strong business and interpersonal skills, including team-working skills so as to maximise the potential of the company
Team player
· Knows how to get people to work together toward common goals
· Excellent Leadership skills and exhibits good role model behaviour
· Creates positive morale
· Readily allows and acknowledges individual work; capitalises on each team member’s strengths
· Fosters an environment of support and belonging; is supportive of each member’s ideas and input
· Encourages team to develop joint solutions and work through problems
· Focuses on company results rather than on individual goals/needs
Conveys vision and direction
· Understands the need to have a vision and how to translate the vision into an operational reality
· Uses the company vision and goals to motivate employees
· Shows realistic optimism
· Encourages everyone to understand and to live the vision
Email your Letter of Application and Curriculum Vitae to Deirdre Giblin, HR Consultant at dgiblin@eircom.net before May 22nd 2009.
