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LEVEL II TECHNICAL SUPPORT ENGINEER (FR

 

Company:

COLLINS MCNICHOLAS RECRUITMENT
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Job Reference Number

13653792

Client ID:

RI/CJ08676Y1
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Posted On:

Jul 20 2009

Location:

CORK
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Job Type:

Permanent

Salary:

NEGOTIABLE
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Our client, based in Cork is an International Shared Service Centre for a global leader in software and services. . They are currently seeking a Level II Technical Support Engineer (French) to join their expanding team.

Role Objective & Key Accountabilities

• Working in a fast paced, high pressure environment under minimum to moderate supervision to support deployment, integration and maintenance of products within clients networking environments.
• Manage a diverse and complex scope of support issues directly related to the use, support and implementation of products and solutions with effective customer skills required via telephone and email to ensure the highest level of customer satisfaction by understanding and identifying the customer's complex networks.
• Share best practices with other team members to enhance the quality and efficiency of support services.
• Effectively interact with other members of the team to provide solutions to complex technical issues.
• Attempt first call case resolution, software/network troubleshooting and proactive support services.


Skill Set Required

  • A very strong knowledge of Linux/Unix and understanding of TCPIP networks is a requirement
  • Fluency in English and French (Spanish/Italian an advantage)


Qualifications

  • MCSE Certified preferable
  • CCNA would be an advantage


Excellent package on offer to the right candidate - For additional information please contact Carol on 021-4809118 or email carol.okeeffe@collinsmcnicholas.ie

Please Note: Collins McNicholas will not forward your details to any company without prior discussion and your approval.