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LEVEL 1 TECHNICAL SUPPORT ENGINEER (GER
Company:COLLINS MCNICHOLAS RECRUITMENT |
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Job Reference Number |
13797624 |
Client ID: |
RI/CJ08679.....YY |
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Posted On: |
Aug 4 2009 |
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Location: |
CORK |
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Job Type: |
Permanent |
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Salary: |
NEGOTIABLE |
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In this role the Level 1 Technical Support Engineer will be responsible for providing technical support on all software installed and/or configured on any of the following platforms – Windows NT, Windows 2000 and UNIX.
Responsibilities:
• First point of contact offering telephone and email based support.
• Log and process support calls, if necessary escalate to 2nd level support.
• Provision of detailed and accurate guidance on the use of Trend Micro products to supported customer base.
• Effectively interact with other members of the team to provide solutions to minor technical issues.
• Attempt first call case resolution, software/network troubleshooting and proactive support services.
• To achieve Total Customer Satisfaction by meeting or exceeding their expectations.
• Maintain responsibility of reported and escalated customer problems until they have been resolved and to bring any unusual customer problems or incidents to the attention of management.
Requirements:
• Fluency German and English required
• Fluency in a third European language would be an advantage (Spanish, Italian, French) Preferably French
• Working experience in a Service organisation with customer contact (Telephone, Mail and direct).
• Experience in providing assistance to colleagues.
• Effective communicator with a positive and confident attitude.
• Aptitude for solving problems and acting on own initiative.
• A strong team player with a flexible approach.
• Highly motivated with a willingness to learn.
Qualifications/Education/Experience:
• Minimum of 1 years proven experience gained in a post sales or customer support background gained ideally within a corporate or distribution channel support environment.
• Minimum of 1 years experience of networking and web/internet protocols including UNIX, TCP/IP and NT.
• Minimum of 1 years experience of one or more of the following systems – hardware structures, operating systems, email, groupware networking and/or web based security.
• MCSE and/or CCNA would be an advantage
Excellent package on offer to the right candidate - For additional information please contact Carol on 021-4809118 or email carol.okeeffe@collinsmcnicholas.ie
Please Note: Collins McNicholas will not forward your details to any company without prior discussion and your approval.
