Featured Advertisers
This job has been removed from the site. Here are the details which were advertised. |
View Similar Jobs View other jobs from this advertiser |
IT SERVICE AND SUPPORT MGR
Company:CBS BUTLER |
||||
Job Reference Number |
14563459 |
Client ID: |
RI/RLA1076364 |
|
Posted On: |
Jan 30 2012 |
|||
Location: |
CORK, CORK |
|||
Job Type: |
Permanent |
|||
Salary: |
NEGOTIABLE |
|||
Benefits: |
|
|||
Role:
* Lead & remotely manage an IT Service & Support organization within the specific geographical region
* Responsible for high quality of service delivery across regulated manufacturing, distribution and sales organization
* Execute transition of divisional service & support organizations into regional organization
* Partner with Service & Support leaders within the region as well as with peers to develop standard operating procedures, leverage best practices and implement global service initiatives
* Deployment of standard end user solutions and systems as defined in collaboration with other parts of the IT organization; including client operating systems, VDI, incident management tools and asset management
* Responsible for the execution of the global IT Service & Support offerings related to M&A activity
* Coordinate and lead regular service reviews with IT team and business stakeholders
* Responsible for communication and training within his/her team
* Facilitate a continuous improvement program to ensure that support teams are always providing the best service possible
* Build relationships with key stakeholders including current IT Leaders, the global IT Service Manager and all IT service & support personal within region of responsibility
* Formulate and justify resource needs
* Standardization of processes and tools in line with the Global IT Service Manager
* Migration of key modules of a standard service management tool completed in close collaboration with the global IT Service Manager
* Report on agreed metrics and in line with available tools and services
* 3+ years experience in team management (IT or Customer Service organization)
* Bachelor's degree (B.S. or B.A.) or equivalent essential. Degree in Business or IT preferred
* Strong customer service background / orientation
* International experience and exposure working in/with multicultural, international teams/customers and organizations preferred
* Knowledge of ITIL standard and processes preferred
* Ability to understand and analyze financial data e.g. costs, budgets, expenses
* Proven experience managing people/teams across multiple locations
* Excellent communication, organizational, project and personnel management skills
* Versatility, flexibility, and a willingness to work within fast paced environments with enthusiasm
* Manufacturing and Distribution experience preferred
* Demonstrated knowledge with computer systems validation, SOX, ISO, FDA, and 21 CFR part 11 regulations.
