Featured Advertisers
This job has been removed from the site. Here are the details which were advertised. |
View Similar Jobs View other jobs from this advertiser |
GERMAN TECHNICAL SUPPORT ANALYST
Company:CPL |
||||
Job Reference Number |
14566401 |
Client ID: |
RI/JO-1201-240338 GDH |
|
Posted On: |
Feb 7 2012 |
|||
Location: |
SHANNON, CLARE |
|||
Job Type: |
Contract |
|||
Salary: |
20000 - 30000 |
|||
The Role:
· Respond to all customers enquires within given timescales, efficiently and effectively
· Troubleshoot PC hardware and software problems; software installations and upgrades; provide first level of support for network, server, mainframe and security
· Research, resolve, and respond to questions received in accordance with set policies and procedures
· Provide accurate and thorough solutions to user problems
· Research and supply information in order to propose solutions for customers
· Deal with all letters, e-mail, fax correspondence as requested or required
· Maintain and update customer and internal information
Experience:
· Previous call centre experience desired but not essential
· Previous customer service experience essential
· Post Leaving Certificate Course in IT an advantage
· Knowledge of PC applications - Hardware & Software - particularly storage, wireless, multimedia and memory products
Skills:
· Fluent German with an excellent level of English (both written and oral) required
· Have excellent communication skills
· Have the ability to handle many calls for long periods
· Have the ability to provide consistent, positive customer service
· Ability to work on owns initiative and under pressure in order to achieve deadlines
For More information contact The Galway Language Desk on 091 507500 or email CV to reception.galway@cpl.ie
