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TELECOMS SUPPORT ENGINEER (FINANCIAL SER

 

Job Reference Number

14574120

Client ID:

RI/6192X

Posted On:

Feb 28 2012

Location:

DUBLIN SOUTH

Job Type:

Permanent

Salary:

EUR 40,000 - 50,000

Benefits:

  • SUBSIDISED CANTEEN
  • TRAINING / EDUCATION
  • GYM / GYM MEMBERSHIP
  • CAR PARKING
  • PENSION / PRSA
  • MOBILE PHONE
  • BONUS
  • VHI
  • PAID HOLIDAYS
Telecoms Support Engineer (financial services client) based inDublin, this is a renowned employer with strong family values and they support IT regionally around EU. This role has responsibilities primarily for installing, configuring & troubleshooting Avaya Nortel Equipment (call centre 5) and deliver telephony support to solve customer’s issues around EMEA facilitates and look at new projects / upgrades and give advice on telecoms strategy to the IT group; manage the incident support queue and ensure a specialist is assigned to calls who resolve Support calls within a Service Level Agreement; implementation of Telephony systems into Production for Canada Life Europe.

To qualify you will have ideally an existing Avaya Nortel Certification and 3 years support experience (Avaya call centre 5 or similair). You will be able to work on own initiative, have strong customer support experience and a good work ethic, and ideally have some Nortel / Avaya certifications. You will have excellent working knowledge of Avaya Telephony systems, Avaya CMS VOIP and QOS. and Modular Messaging.

NICE TO HAVES - & Nortel Telephony systems (Succession, Contact Centre 6, CallPilot, Phonemaster) would be of benefit. Certification such as CCNA

€45-50K + great package. To apply for this and other opportunities please send a CV to [email protected] or callBrian McFadden on +353 1 6489113 in confidence. Your details will not be sent to any third party without your consent.