FRENCH CUSTOMER SERVICE ADVISOR
Conseillers du service a la clientele :
Notre client est un leader international du e-commerce. Nous recherchons des conseillers qualifiés avec une aisance en anglais et en français pour travailler dans un environnement dynamique et trépidant dans le service a la clientele. Ces postes exigent une communication téléphonique et e-mailing avec les clients afin de traiter leurs requetes d'une maniere opportune et professionnelle. Vous aurez aussi besoin d'etre en mesure de recherches et de communiquer des solutions efficaces aux clients.
Reporting to the Team Manager, this role will involve the following:
Provides prompt, efficient, customer-oriented service so that client's customers are 100% satisfied Escalates customer issues appropriately and correctly. Ability to adapt quickly and show an appropriate sense of urgency when dealing with customer queries and changing business needs. Utilises departmental resources and policies and procedures to solve customer queries efficiently and effectively. Ensures correct use of technology, to ensure efficient and effective management of workload to company standards. Uses written and verbal communication skills to deal effectively and efficiently with customer queries. Liaises with the Support Services, Billing and Fulfilment Centre teams and other departments, as required to represent the concerns of the Customer Service department. Maintains a positive and professional demeanour at all times and portrays the company in a positive light. Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions. Demonstrates appropriate sense of urgency for email response times and phone service levels. All other duties as assigned.
· Fluency both written and verbal in French and English is essential for this role
· A passion for customer service with excellent telephone manner.
· Strong interpersonal and communication skills with a flexible approach
· The ability to work on own initiative while being able to resolve problems effectively
· Retail, call centre or customer service experience preferred
· Good IT skills with the ability to work in a fast paced environment.
For a confidential discussion and further information, please contact Jo-Anne Tickner or Tina Coy on 021 4944860 and email your Curriculum Vitae to [email protected]