From left: Ross Keating, vice president of sales for eDesk; Courtney Graham, vice president of customer success; Mats Forsgren, vice president of operations; Dermot O’Connor, chief executive.
Ecommerce support platform eDesk is to create 150 jobs in the next 18 months as it plans further expansion in the US and Europe, the Middle East and Africa, more than doubling its current headcount.
Among the roles on offer are positions in product, sales, marketing, customer success and customer support.
The jobs will be based at eDesk’s headquarters in Dublin, its Derry office and its premises in Skibbereen, Co Cork. Some of the roles will also be based on the east coast of the US, where the company is planning to hoping to have 20 employees in the coming 18 months. EDesk currently operates a hybrid work environment, with remote working and office space available for its employees.
Founded by entrepreneur Ray Nolan as xSellco in 2012, the company provides ecommerce support solutions to customers looking to sell across multiple channels and consolidating all customer interactions into a single box. It rebranded to eDesk in 2021. Among its customers are Superdry, Pitstop Auto and Right Deals UK, with partners that include Amazon, eBay, and Shopify.
“Ecommerce is so hot right now and eDesk as a product has seen significant growth in recent years so we are delighted today to announce the growth of our team over the coming months with these new open roles,” said chief executive Dermot O’Connor.
“eDesk was created to ease the complexity of customer service so that companies can focus on growth. These new hires will continue to support our growth by creating new updates and top-tier products to ensure that our customers truly support each individual customer across all of their sales channels, allowing them to more effectively grow their own businesses.”
Boxever cofounder Mr O’Connor was recently appointed chief executive of eDesk, joining a number of senior hires that include vice-president of sales Ross Keating; Courtney Graham as vice-president of customer success; and Mats Forsgren as vice-president of operations.
“I’m so proud of our team for getting eDesk to the point where we can double our headcount, creating 150 new jobs,” said Mr Nolan. “Dermot brings with him to eDesk over two decades of experience in founding, building, and scaling successful SaaS businesses out of Ireland. I have every faith that he and the eDesk team will take the company to the next level of growth.”
The news of the expansion was welcomed by Tánaiste Leo Varadkar. “EDesk’s creation of 150 new jobs over the next 18 months in Dublin, Derry, Skibbereen and the US is a testament to the company’s ongoing commitment to Ireland,” he said. “The company’s incredible growth shows how Irish eCommerce and Business to Business firms like Flipdish, Intercom, and Wayflyer continue to take on global markets and grow from here in Ireland.”