Application Support Specialist – Lab Systems

We're looking for an Application Support Specialist to join a company based in Cashel. 

The successful candidate will be responsible for the day-to-day support, configuration, maintenance, and integration of laboratory IT systems used in a regulated (GxP) environment.

The role will provide IT support for laboratory applications such as LIMS, Empower, Caliber, FTIR, UV, RF Smart and associated interfaces, ensuring systems remain compliant, reliable, and fit for purpose.

The position requires close collaboration with QC, Labs, Quality, vendors, and IT infrastructure teams to support validated systems, troubleshooting issues, managing system changes, and adhering to GMP, Data Integrity, and IT quality standards.

Drive continuous improvement of laboratory application support, documentation, and system reliability.

Duties will include: 

• Provide application support for laboratory systems including but not limited to LIMS, Empower, Caliber, FTIR, UV software, RF Smart and related lab applications.

• Act as first- and second-line support for lab system incidents, service requests, and system issues, including troubleshooting software, configuration, interfaces, and user access.

• Support lab application integrations between instruments, databases, and enterprise systems, ensuring reliable data flow and compliance with data integrity requirements.

• Maintain and support system configurations, user roles, access controls, and security settings in accordance with GMP, ALCOA+, and company policies.

• Support SQL database activities related to laboratory systems, including exposure to backup, restore, monitoring, basic troubleshooting, and coordination with database administrators.

• Assist in system validation activities including IQ/OQ/PQ support, change control, impact assessments, validation documentation, and periodic reviews of GxP systems.

• Support scheduled and ad hoc system maintenance, upgrades, patching, and vendor-led activities while ensuring minimal lab disruption and compliance with change management procedures.

• Create, update, and review system-related documentation such as SOPs, Work Instructions, Configuration Specifications, Validation documents, and support playbooks.

• Support audits and inspections (internal, regulatory, corporate) by providing system evidence, audit trails, access logs, validation documentation, and system overviews.

• Ensure adherence to GMP, Data Integrity, Cybersecurity, and IT Quality policies across all supported lab applications.

• Work closely with laboratory users to understand workflows, provide training, user guidance, and ongoing system optimization.

• Engage with vendors and service providers for issue resolution, enhancement requests, and system lifecycle management.

• Participate in lab digitalization, system improvement, and IT / Labs roadmap initiatives as required.

• Any other duties assigned by IT Management.

The Skills You Have: 

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a Science-related discipline, or equivalent practical experience.

• Experience (or strong willingness to learn) application support in a laboratory or regulated manufacturing environment (Pharma, Biotech, Medical Devices, Food, or similar).

• Hands-on exposure to one or more laboratory systems such as LIMS, Empower, Caliber, FTIR, UV software, RF Smart or similar lab applications.

• Basic to intermediate understanding of SQL databases, including exposure to backups, restores, queries, and database support concepts.

• Working knowledge of GMP, GxP systems, Data Integrity principles (ALCOA+), and regulated IT environments.

• Strong troubleshooting and problem-solving skills with the ability to analyze system issues across applications, infrastructure, and integrations.

• Ability to produce clear, structured technical and quality documentation.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with laboratory users, Quality, IT teams, and vendors.

• Good organizational skills with the ability to manage multiple priorities in a fast-paced, regulated environment.

• High attention to detail and a proactive, service-oriented mindset.

• Must be eligible to work in Ireland.