IT Infrastructure & Network Analyst

We're looking for an IT Infrastructure and Network Analyst to join a company in Cashel. 

The successful candidate will be responsible for the day-to-day operation, reliability, and compliance of site-level IT services supporting laboratory and manufacturing systems in a regulated (GxP) environment.

The role will provide hands-on support for networking, servers, Active Directory, file services, SharePoint, and connectivity required for laboratory systems operating across corporate, lab, and isolated environments.

The position supports the IT Manager by ensuring site infrastructure is stable, scalable, audit-ready, and aligned with ITIL service management practices and regulatory expectations.

Requires strong collaboration with Labs, QC, Quality, Engineering, vendors, and application support teams to ensure infrastructure decisions support validated systems, data integrity, and GMP compliance.

Drive continuous improvement of infrastructure reliability, service delivery, documentation, monitoring, and site IT capability.

Duties Will Include:

• Provide infrastructure and network support for the Cashel site, including servers, storage, networks, and connectivity supporting GxP laboratory and manufacturing systems.

• Act as first- and second-line support for infrastructure and network-related incidents and service requests, ensuring all activities are logged, tracked, and managed through ServiceNow in line with ITIL processes.

• Support network infrastructure including core, distribution, edge, and wireless networks, ensuring appropriate segmentation between corporate, lab, and isolated lab environments.

• Support Active Directory services including user access, computer objects, group policies, and domain configurations relevant to laboratory and regulated systems.

• Manage and support file shares, permissions, and access controls to ensure secure, compliant data access aligned with GMP and Data Integrity principles.

• Support SharePoint and collaboration platforms from an infrastructure and access-control perspective, particularly for controlled documentation and lab workflows.

• Provide infrastructure-level support for laboratory systems such as LIMS, Empower, UV, IR, KF, and other QC lab systems, focusing on connectivity, servers, access, and backups.

• Support physical and virtual server environments including OS-level support, monitoring, patch coordination, lifecycle management, and vendor engagement.

• Support local datacentre operations including hardware, storage, backups, environmental dependencies, and physical security controls.

• Support enterprise backup and recovery solutions, ensuring backups are monitored, tested, and documented in accordance with published standards.

• Participate in change management activities, including impact assessments, risk evaluations, approvals, implementation, and documentation in accordance with ITIL and GMP requirements.

• Support validation and compliance activities by providing infrastructure documentation, evidence, system inventories, and audit support for HPRA, FDA, and corporate inspections.

• Maintain accurate and current documentation including network diagrams, server inventories, SOPs, work instructions, and configuration records.

• Identify infrastructure risks, recurring incidents, and improvement opportunities, contributing to problem management and continuous improvement initiatives.

• Support system upgrades, go-live events, and project activities by providing infrastructure and network expertise.

• Work with vendors and service providers to ensure infrastructure systems operate reliably throughout their lifecycle.

• Promote a culture of safety awareness, compliance, continuous improvement, and open communication within IT operations.

• Any other duties assigned by IT Management.

The Skills You Have

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent practical experience.

• Experience in IT infrastructure and network support within a regulated manufacturing, pharmaceutical, biotech, or laboratory environment.

• Strong knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, firewalls, and network segmentation.

• Experience supporting Windows Server environments, virtualization platforms, and enterprise storage systems (SAN/NAS).

• Strong working knowledge of Active Directory, group policies, access management, and security principles.

• Experience working within an ITIL-aligned service management framework and using ServiceNow or similar ITSM tools.

• Understanding of GMP, GxP systems, and Data Integrity principles (ALCOA+) as they relate to IT infrastructure and networks.

• Ability to critically assess infrastructure and connectivity changes from a compliance, validation, and risk-based perspective.

• Strong troubleshooting, analytical, and problem-solving skills.

• Ability to create clear, structured technical and compliance documentation.

• Strong communication and interpersonal skills, with the ability to work effectively with labs, quality, engineering, vendors, and IT teams.

• Highly reliable, detail-oriented, and capable of acting as a trusted site-level infrastructure owner.

• Must be eligible to work in Ireland