SENIOR ORDER MANAGEMENT
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Job Reference Number |
14564606 |
Client ID: |
RI/11245 |
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Posted On: |
Feb 2 2012 |
Location: |
LIMERICK/TIPPERARY, CLARE |
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Job Type: |
Permanent
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Salary: |
25,000 - 35,000 |
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We are currently recruiting for a self-motivated, outgoing individual with a business related degree & a proven track record as a key account / relationship manager. The role is available for immediate start.
Main Duties & Responsibilities:
• Represent the company in a professional manner by maintaining and enhancing a positive business relationship with customers & sales representatives.
• Proactively communicate service-related issues including product availability, pricing and promotions, and demonstrate an understanding of the customer’s business.
• Manage customer orders from time of receipt through invoicing. :
o Ensure accuracy of purchase orders, pricing, confirm material availability while considering version substitution opportunities.
o Proactively work with the Supply planning team to resolve specific inventory availability issues with specific customer orders.
o Manage customer backlogs
o Interact with other personnel within supply chain to ensure that orders are delivered to meet customer expectations.
o Respond in a timely and effective manner to customer inquiries
o Work in close coordination with accounting personnel in support of deduction avoidance and expedient resolution of open deductions
• Proactively identify ongoing issues and address root causes.
• Communicate across all departments to ensure Customers needs are met
• Communicate in a positive manner with all groups to ensure positive win-win relationships
• Complete other projects / tasks as assigned from time to time.
Requirements / Essential Skills / Attributes:
• Minimum 3 years experience in a senior order management position
• Highly energetic and self-starter
• Exceptional verbal and written communication skills
• Outgoing / confident nature
• Excellent attention to detail with a preference towards customer relationship management.
• Excellent time management skills.
• Decision-making, problem resolution and resourceful thinking skills.
• Ability to multi-task across various tasks with shifting priorities.
• Fluent English both written and spoken
• Fluent French or German a distinct advantage