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SYSTEM SUPPORT ANALYST

 

Company:

GENWORTH FINANCIAL
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Job Reference Number

14565212

Client ID:

RI/INTL13649
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Posted On:

Feb 3 2012

Location:

SHANNON, CLARE
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Job Type:

Permanent

Salary:

DEPENDING ON EXPERIENCE
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Benefits:
  • SPORTS & SOCIAL CLUB
  • SUBSIDISED CANTEEN
  • TRAINING / EDUCATION
  • CAR PARKING
  • PENSION / PRSA
  • LIFE ASSURANCE
  • PAID HOLIDAYS
  • EMPLOYEE ASSISTANCE PROG
  • QUINN HEALTHCARE
To join the IT Operations team which is responsible for the delivery of Change Management, Automation, Scheduling & Monitoring, System Metrics & Controls and Support of the Enabling/Transport layer of application services to the business. The role of Systems Analyst will perform both the business-as-usual and support activities to ensure the identified systems meet the availability, capacity and reliability thresholds required by the business. In addition to managing the day-to-day support of systems, the analyst will also be responsible for the ownership of associated supporting documentation and processes and assisting with annual audits of supported systems. A significant portion of the role will involve the management of change and monitoring of regular system jobs, including being a driver of positive change in the areas of system automation & scheduling. This role is ideally suited to an entry to mid-level server support analyst who has a passion for process control, IT Operations, learning and promoting the use of new technologies in a diverse support environment.

Responsibilities:
•Be the technical owner responsible for the support and administration of the supported systems.

•Administration of the UC4 Workload Automation suite including:
• Management of Addition & Changes of system jobs.
• Daily Monitoring, Reporting & Response to job alerts
• Responsible for the installation, configuration, patching and upgrade of supported systems.
• Enable automation of current manual and unmonitored processes.

•Responsible for the response and resolution of incidents relating to supported system including escalations to 3rd party providers, within SLA.

•Own process and technical documentation associated with the supported systems including:
• Incident & Request Management
• Availability, Capacity & Reliability management.
• Disaster Recovery
• Backups & Recovery
• Patching & Upgrade
• System Configuration

• Reporting of weekly status and key performance indicators to IT Operations manager.

Essential Qualifications:
•Experience in an IT Support, or Administration and Management role, preferably within a Server environment.
•Strong understanding of IT technical solutions with an ability to understand document and communicate technical solutions.
•Strong use of formal, structured diagnostic & design methods towards addressing support and user queries.
•Experience in working in Windows OR Linux operating system environments with a desire to extend knowledge on both platforms.

Desired Qualifications:
•Proven experience in a support role where Incident & Request management adhering to customer Service Level Objectives & Agreements.
•Experience in some or all of the following solution; UC4 Automation Engine, BWise, Vice Versa, Bottomline WebSeries, QuickAddress (QAS), CVS, Kalido, Qlikview, JIRA, Atlassian Product Suite, CA Service Desk.
•Excellent communication skills and experience in interacting with both IT and Business users.
•Prference for candidates with both Windows Server and Linux Server experience.

About Genworth Financial

Genworth Financial, Inc. (NYSE: GNW) is a leading Fortune 500 insurance company that is dedicated to helping people secure their financial lives, families and futures. Genworth has leadership positions in offerings that assist consumers in protecting themselves, investing for the future and planning for retirement -- including life insurance, long term care insurance, financial protection coverages, and independent advisor-based wealth management -- and mortgage insurance that helps consumers achieve homeownership while assisting lenders in managing their risk and capital.

Genworth has approximately 6,500 employees and operates through two segments: Insurance and Wealth Management and Mortgage Insurance. Its products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth Financial, which traces its roots back to 1871, became a public company in 2004 and is headquartered in Richmond, Virginia, USA.

Outside the US, Genworth focuses on Lifestyle Protection and Mortgage Insurance, working with banks, brokers, advisers and other financial institutions. We opened our first European office in the United Kingdom in 1972. Today we have more than 800 employees in Europe with operations or business in excess of 20 countries.

Mortgage Insurance
Mortgage Insurance (MI) protects lenders and investors in the event that a mortgage borrower defaults on a loan and the proceeds of the sale of the property are insufficient to pay the outstanding debt. Our MI products enable lenders to provide the end borrower with earlier and potentially more affordable access to home ownership by allowing them to put down a lower deposit.

Lifestyle Protection Insurance
Lifestyle Protection Insurance helps consumers meet their payment obligations on outstanding financial commitments such as mortgages, personal loans or credit cards in the event of involuntary unemployment, illness, permanent disability or death. Our products provide lenders an additional source of revenue while our significant market diversification can help to reduce the risk of their loan portfolios.

For more information on Genworth, please visit: www.genworth.com