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CUSTOMER SERVICE AGENT ITALIAN

 

Company:

ELEMENT SIX
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Job Reference Number

14565706

Client ID:

RI/
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Posted On:

Feb 6 2012

Location:

LIMERICK, CLARE
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Job Type:

Contract

Salary:

DOE
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Benefits:
  • SPORTS & SOCIAL CLUB
  • CAR PARKING
  • BONUS
  • LIFE ASSURANCE
  • VHI
  • NEGOTIABLE
  • PAID HOLIDAYS
  • EMPLOYEE ASSISTANCE PROG
Element Six the world’s leading supplier of high quality synthetic diamond and related ultra hard materials, with production, sales and/or research facilities in all continents requires the services of a:

Customer Service Agent Italian with Spanish (preferable): Fixed Term Contract

In this role you will provide front-line support to regional sales staff and valued customers with reference to multi-disciplined processes such as but not limited to:

  • sales order processing,
  • system set-up and maintenance,
  • consignment stock management,
  • quality certification,
  • return of materials,
  • supply chain and logistic queries.
While 1st level resolution of customer issues is aspired to, the successful candidate is responsible for:
  • query management through all stages of call logging,
  • escalation and closure in collaboration with staff in production, supply chain, distribution, finance and sales departments.
As a member of this customer focused team you have an opportunity to learn from subject matter experts.

Language capability, Italian and Spanish in particular, is a key requirement of the job. While comprehensive training will be provided, experience in the following is desirable: knowledge of one or more of core processes listed,

  • Salesforce.com or equivalent CRM package,
  • JD Edwards or equivalent ERP package,
  • Knowledge of CAD/CAM would be beneficial.
Personal attributes to progress and develop include:

  • customer service orientation,
  • self initiative,
  • interest in trouble shooting,
  • process improvement capability,
  • ability to engage and work effectively with people at all levels within and external to the Company and capability to handle pressure when situations require.
If you meet the requirements of the position and would like to work in a challenging and progressive environment where the rewards are competitive and career prospects are excellent, then please send your CV to the HR Department at Element Six Ltd., Shannon Airport, Co. Clare, Ireland or by email to shannonjobs@e6.com.

For further information please visit our website at www.e6.com.