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CUSTOMER SERVICES REP(DANISH)

 

Company:

CAREERWISE RECRUITMENT
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Job Reference Number

14566043

Client ID:

RI/CW116268
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Posted On:

Feb 6 2012

Location:

MUNSTER, CLARE
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Job Type:

Permanent

Salary:

NEGOTIABLE
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Customer Services Rep(Danish) required by CareerWise Recruitment for our client based in Shannon. The ideal candidate will have excellent organizational and communication skills and a genuine love of working with the public. Possess a pleasant personality, the ability to prioritize multiple tasks, flexible availability, and the desire to service a high volume of customers quickly and efficiently. The primary purpose of a Customer Service Representative is to take customer service calls and emails from customers .
Contact Fearghal Keane on 061 365969 for more information

THE ROLE:
*Provide customer service order taking to customers
*Answer calls and emails within department stated goals.
*Ensure 100% customer satisfaction on calls and emails.
*Escalate questions and issues to Customer Service Supervisor as required.
*Adhere to lunches/dinners and breaks schedules to ensure that queue and skill group coverage is maintained
*Perform other duties as determined by Customer Service Supervisor and Management.
*Adherence to current Digital River policies and guidelines.

REQUIREMENTS:
*Secondary completed required
*At least 1 year Call Centre Customer Service experience desired
*Multi lingual native language and English both written and spoken
*Computer experience:
*In-depth knowledge of Microsoft based programs
*Ability to type over 35 word per minute
*In-depth internet knowledge with an clear understanding of eCommerce and the digital delivery of software
*Demonstrated experience with online ordering processes
*Ability to work under time constraints
*Strong written and verbal communication skills
*Ability to perform well as a team member

CareerWise Recruitment accepts that you do not wish your CV to be forwarded to any client company without your prior consent and gives an absolute assurance that this wish will be respected at all times.

Contact Fearghal Keane on 061 365969 for more information
Or apply on line on link below

CareerWise Recruitment

www.careerwise.ie

In Search of Excellence

Specialists in the recruitment of
Senior Management, Commercial,
Technical/Engineering,
Supply Chain & IT
personnel

Supporting Business Demands & Growth since 1999