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GERMAN CUSTOMER / ORDER PROCESSING SPECI

 

Company:

COLLINS MCNICHOLAS RECRUITMENT
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Job Reference Number

14566729

Client ID:

RI/GJGRORDER LP
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Posted On:

Feb 8 2012

Location:

GALWAY
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Job Type:

Permanent

Salary:

NEGOTIABLE
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German Order Processing / Customer Service Specialist required for an exciting new opportuntiy in Galway city . Must be fluent in German.

  • To work as part of the Sales Order Processing team ensuring that all Sales orders received from our customers are dealt with according or better than agreed Service Level Agreements/Customer Charter.
  • The team will provide efficient and speedy responses to all incoming Customer Care team enquiries in relation to Orders.
  • Proactively initiate outbound calls to customers, where appropriate, to inform, update or confirm their specific orders ,especially where customer needs may not be met(i.e. Stock out)
  • Identify opportunities to streamline the Order Process to continuously look for opportunities to improve our customers experience.
  • Liaise closely with our internal customers to ensure that all relevant customer information is available to them to provide an excellent local customer experience.


  • 2 years plus experience in customer service and dealing with sales order processing a distinct advantage.
  • Must be fluent in German and English.
  • Self starter
  • Confident but professional
  • Articulate/ verbally presentable
  • Interactive & engaging
  • Specific languages essential


For further information please contact Noeleen Stewartat Collins McNicholas Galway on 091 706712 or email noeleen.stewart@collinsmcnicholas.ie

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