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Job Reference Number


Client ID:


Posted On:

Mar 14 2012



Job Type:




Hudson Banking and Finance - Collections Officer

Our client requires a Collections Officer to join their expanding team in Dublin.

Brief overview - collection of all outstanding payments in a compliant, firm and efficient manner.

Job activities

- Plan and prioritize allocated workloads to ensure that all transactions are processed within service standards

- Effectively handle all verbal & written (post and email) enquiries in respect of designated loan book / customer accounts

- Work closely with other team members and other departments to ensure proper transaction management

- Undertake effective file management and accurate management of customer records - maintaining and updating customer records mainly from inbound and outbound telephone calls to ensure that customer's present circumstances are accurately captured

- Agree repayment plans within mandate and make sound recommendations to client if outside mandate

Experience and skills

Collections background (mortgage arrears)

Experience of working within a fast paced, results driven and targeted environment with a desire to exceed expectations - taking ownership and accountability when making decisions

Positive attitude and resilient when faced with challenging situations

Experience of communicating verbally and influencing customers

Microsoft office applications

Knowledge of the financial services industry and compliance requirements

Highly driven and motivated who enjoys taking ownership and accountability when making business and customer orientated decisions

Enthusiastic and focused individual who can resolve financial difficulties and queries


Leaving Cert Level or equivalent

Relevant business related qualification - Professional Diploma in Financial Advice (Qualified Financial Adviser (QFA)) or professional certificate in mortgage practice.

For full job specification please contact Rory McCormick on 01 2568732 or send your CV to Rory McCormick by email to [email protected]