SENIOR BILLING SERVICES MANAGER - PERM
My client is a looking for a Senior Billing Services Manager to join their every growing organasiation in Dublin City Center. For more info on this position contact Alan Martyn in Sigmar Recruitment on 01-4744642 or upload your cv.
•Implement best practice processes as directed by the Head of Customer Operations, including the implementation of new initiatives.
•Build an effective integrated billing team within the customer operations department, capable of dealing with large industrial and commercial as well as retail customers in the SME and domestic segments.
•Manage the functional relationship between one part of the business and our Bill & Payment Vendors, focusing specifically on budget and contractually agreed SLA and OLA’s.
•Management of the Payment processing team, ensuring strong controls are in place to monitor daily file uploads and suspense is kept at an acceptable level
•Build strong working relationships with the key internal and external stakeholders
•Operating within and operating a control framework.
•Develop a working relationship with the outsourced contact centre partner to ensure that excellent customer service is consistently delivered to all customers.
•Accountable for risk analysis of the complete billing cycle; the individual will have proven experience in implementing preventative and corrective action procedures in line with policy
•Business related 3rd Level qualification or equivalent
•5 years billing management experience, preferably within a fast paced customer focused environment is desirable
•3rd party vendor management experience essential
•Process driven individual with relevant experience working within a compliant/governed environment or regulated market, proven project/programme management skills
•Effective team management skills required, demonstrated ability to mentor and manage direct reports and wider teams