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CUSTOMER SUPPORT TEAM MANAGER (EUROPEAN

 

Job Reference Number

14596630

Client ID:

RI/D003352

Posted On:

May 17 2012

Location:

LOUTH

Job Type:

Permanent

Salary:

NEGOTIABLE



Live job as of 31/05/12

Job Title: Customer Support Team Manager (European Market) - Meath

The Company: Our client is based in County Meath/Louth in the manufacturing industry.

The Role: Our client is currently looking for a Team Manager who is used to working in a fast paced, multi-lingual sales and customer support environment. You will be responsible for managing a multi-lingual administration team and ensuring a professional and efficient response to all tasks and duties.

Responsibilities: Monitor office activity on a day to day basis and continuously develop systems to improve team performance and efficiencies;

Training and coaching of staff to develop a fully customer focused and professional team;

Manpower planning to ensure current and future requirements are fulfilled;

Liaise with relevant departments throughout the Group to assist in the smooth day to day running of the organisation;

Establish and maintain efficient office administration procedures;

Monitoring the sales and order processing system on a daily/weekly basis;

Development and management of an efficient quotation system;

Create and maintain a positive work environment;

Interaction with clients/staff across a number of European markets;

Responsible for the overall quality of service provided to internal and external clients;

Flexibility to travel within the Group if required.

Requirements: Qualified to degree level in a Business related discipline;

Fluency in a second European language such as German, Dutch or French is desirable not a must;

Previous experience in a similar multilingual environment is essential;

Excellent organisational and communication skills together with the ability to motivate a team to work to targets and deadlines;

An understanding of transport and logistics, particularly to continental Europe;

Highly motivated with a proven ability to work on own initiative;

Experience working with a fully integrated computer system;

Excellent knowledge of Microsoft Office or similar.

Salary and Benefits: Negotiable. Depending on the right person.

If you hold the required skill set please contact Jennifer at Recruitment Plus 042 935 6910 or email Jennifer at [email protected]

At Recruitment Plus, we respect your privacy. Your CV is sent to us in complete confidence and will never be forwarded to a third party without your consent.

Recruitment Plus - Awarded RECRUITMENT AGENCY OF THE YEAR two years in a row at the 2010 and 2011 NRF Awards

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