Manager, Partner Success

A Manager, Partner Success is required by Careerwise recruitment to work with our Limerick based Life Science industry client.

THE ROLE:

• Lead, mentor, and grow a high-performing Partner Success team. Set team goals, monitor performance, and provide regular coaching and development.
• Serve as an executive point of contact for key partners, ensuring their needs are met and that they are fully engaged with the company's products, services, and vision.
• Collaborate with senior leadership to define the partner success strategy, KPIs, and roadmap. Align the team’s activities with broader company goals.
• Develop and implement scalable processes, systems, and tools to streamline partner success operations and improve partner satisfaction.
• Work closely with Sales, Marketing, Product, and Customer Support teams to advocate for partner needs and drive product enhancements and joint go-to-market strategies.
• Drive partner retention, expansion, and satisfaction by ensuring value realization, managing health metrics, and proactively addressing risks.
• Track and report on key partner success metrics. Provide actionable insights to internal stakeholders and use data to drive decision-making.

  REQUIREMENTS:

• Proven experience (typically 5+ years) in managing high performing teams.
• Strong leadership and team management capabilities.
• Excellent interpersonal and communication skills, with the ability to build trust with internal and external stakeholders.
• Strategic thinker with a strong operational mindset.
• Proficiency in CRM tools (e.g., HubSpot/Salesforce), partner portals, and success management platforms (e.g., Gainsight, Churn Zero).
• Ability to analyze data and translate insights into strategy.
• Experience working in process and metric driven environments.
• Regulated Industry Experience in either Quality Assurance, Engineering, or Validation.

• Please call Michael O’Connor today for further information on 091-452410 or email moconnor@careerwise.ie

  CareerWise Recruitment (In Search of Excellence) Established in 1999, CareerWise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.

  We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.

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