CPL

Applications support engineer - Limerick, Hybrid

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Location
Limerick, Co. Limerick
Location type
At the office
Employment type
Full time
Job type
Permanent
Salary
Negotiable
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Description

The Application Support Engineer is responsible for operational support, maintenance, monitoring, implementation, documentation and configuration of new and existing systems. These systems include but are not limited to I.T. & Network Management Systems, Operational Support Systems, Business Support Systems. The individual will provide Level 2 Desktop Support to end-users and participate in an On-Call rota. The individual will contribute their I.T. expertise to projects across the business.

 

Key Responsibilities:

·       The Application Support Engineer is responsible for maintenance, build, deployment and development of Operational Support Systems, Business Support Systems and Network Management Systems.

·       Maintenance and administration of Office 365, AWS, Azure and other cloud environments.

·       Level 2 Desktop Support, providing end-user computing support for client applications and systems.

·       Participation in support structure, answering incoming support tickets from internal and external users.

·       Provide out-of-hours support to users by participating in an On-Call rota.

·       Maintenance and upkeep of assets, licenses, contracts and security records.

·       Interface with contractors, vendors and other third-parties and contribute to project work.

·       Maintenance, build and deployment of desktops, laptops and virtual servers for company

·       Responsible for purchasing of equipment and assets.

·       Support the various corporate and office networks (LAN, WAN, WLAN, firewall)

·       Create System, support and user documentation, including training materials, and maintain such documentation as business needs evolve.

·       Assist the IT Team Lead, Head of IT, PMO and other stakeholders with ad hoc IT projects

 

Key Skills / Qualifications:

This challenging role requires a hands-on candidate with excellent customer focus. They will be responsible for support and maintenance tasks, service delivery and solving problems in a fast-moving and varied technical environment.

A self-starter and motivated individual - the ideal candidate will have:

·       Strong working knowledge of Office 365, Windows (client and server), Linux, Active Directory, Intune.

·       Excellent troubleshooting, problem-solving and organizational skills

·       Previous experience in the Telecommunications industry advantageous.

·       Knowledge of one or more scripting languages (Python, Perl, Ruby etc.)

·       Database administration experience (MySQL, MSSQL, Oracle, Aurora etc.)

·       Knowledge of networking concepts, applications and protocols.

·       Experience interacting with APIs, CI/CD tools and development processes.

·       Full driving license advantageous (Occasional travel to sites may be required)

·       Certification and experience administering cloud infrastructure and SaaS services such Azure, AWS, GCP etc

·       Experience managing networks (Switching, Routing, VPN etc.)

·       Understanding of IT Security concepts and tools (anti-virus, endpoint management, MDM, network access control, backups and disaster recovery)

·       Previous experience with unix/linux

#LI-DB3

Important Dates
Posted on
02 November, 2023
Reference number
JO-2311-525193
Benefits
Pension
Bonus
Life Assurance

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