CPL

Customer Service Executive

View CPL profile
Location
Limerick, Co. Limerick
Location type
At the office
Employment type
Full time
Job type
Permanent
Salary
Negotiable
Apply now
Apply now

Exciting opportunity to work for our client in the Limerick area. Cpl are hiring a number of Customer Service Executives to join our clients' team for their Limerick office.

This is a full time position - hours of work are 37.5 hours per week. Pension, healthcare, birthday leave, company discount and other benefits are available after an initial 3 month period. Hybrid working model - one week onsite and one week in the Limerick office upon successful completion of a six week training period. Contact centre experience is desirable but not essential - full training is provided. Excellent career progression opportunities arise within the company. Free onsite parking.

Requirements

  • Hybrid working model, one week remote and one week onsite.
  • To support working from home a minimum of 5MB Broadband is required.
  • Ability to travel to and from the Limerick Office in line with business needs.

The Person

  • Experience in a contact centre environment is desirable but not essential. Full training and support is provided to get you settled.
  • Comfortable talking to customers over the phone to resolve their query.
  • Hardworking with a can do attitude.
  • Self-starter - interested in your own personal development.
  • First class problem solving skills, attention to detail with high work standards.
  • Good typing skills and computer skills advantageous.
  • Enjoy working in a fast paced environments, with lots of diverse challenges and opportunities.
  • Ability to collaborate with your team through weekly meetings both onsite in the office and through teams.

Specific Duties & Tasks

  • Support customers by providing a great customer experience aligned to company values.
  • Provide proactive updates to customers where required, ensuring a great experience.
  • Engage with customers, be relentless in resolving their issue, minimising customer disruption.
  • Support business growth by upselling/cross selling as the opportunity programme.
  • Take ownership of the customer journey - provide a seamless customer experience.
  • Contribute to your team and department performance through meeting targets.

For more information or to apply please contact suzanne.murphy@cpl.ie or call 061 208 126.

#CplLimerickOfficeSupport

Important Dates
Posted on
22 May, 2024
Reference number
JO-2405-535205

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