Customer Service Representative – Evening Shift

Customer Service Representative – Late Evening Shift (5pm to 1am)

Our client, a Galway based healthcare business, seeks to hire a customer service representative. This is a permanent role reporting to the customer service manager. This is an on-site role.

This is a night shift position. 5pm to 1am working hours. This role will be Monday to Friday working hours.

Driver license needed due to late hours, no public transport - This role is based Briarhill in Galway City.

RESPONSIBILITIES:

·       Respond promptly to Brand Partner and Customer inquiries via phone, email, and live chat.

·       Address and resolve concerns related to orders, product information, refunds, commissions, and account issues.

·       Handle product complaints, ensuring a prompt resolution in line with company policies while maintaining customer satisfaction.

·       Provide clear guidance on company policies, promotions, and compensation plans.

·       Maintain up-to-date knowledge of company products, business models, and compliance guidelines.

·       Process refunds, exchanges, and adjustments in accordance with company policies.

·       Accurately document customer interactions and escalate complex issues to the appropriate department.

·       Assist Brand Partners in navigating back-office systems and understanding their earnings and orders.

·       Represent the company in a professional, courteous, and knowledgeable manner.

·       Work collaboratively with other departments to ensure a seamless customer experience.

·       Follow company procedures and industry regulations to maintain compliance.

OTHER

·       Completes all company training and follows established policies and procedures. 

·       Performs all other duties as assigned.

QUALIFICATIONS AND EXPERIENCE

·       Native language speaker of one or more language.

·       Fluency in spoken and written English.

·       Previous experience in Customer Service, preferably in network marketing, direct sales.

·       Strong communications skills.

·       Excellent problem-solving skills and attention to detail.

·       Ability to work both independently and as part of a team.

·       Excellent telephone and customer service skills.

For more information, please contact sean.keating@cpl.ie

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