Financial Services - Regional Manager

FINANCIAL SERVICES - REGIONAL MANAGER – GALWAY CITY

My client plays a pivotal role in delivering essential financial guidance and community-based support services across Ireland. Operating within a regulated, mission-driven environment, the organisation focuses on empowering individuals through education, advocacy, and structured money management solutions. As the Regional Manager, you will shape service standards, lead multidisciplinary teams, and drive a strategic agenda that directly impacts vulnerable communities. This role offers the opportunity to oversee complex operations, influence policy, and contribute to a nationally significant social support framework. This is permanent role, based in Galway City, preferably onsite, aligned to a public sector salary framework.

RESPONSIBILITIES

• Lead the development and execution of regional service delivery plans aligned with national strategic priorities.
• Oversee high-quality service delivery by managing resources, prioritising regional operations, and embedding consistent standards across multiple locations.
• Drive the implementation and continuous refinement of national and regional policies within the assigned area.
• Provide governance support to regional Boards, ensuring compliance across risk management, financial oversight, documentation, and internal controls.
• Manage regional financial planning, budgets, reporting cycles, and cost-centre governance with full accountability for financial integrity.
• Ensure appropriate systems and controls are in place for the management of client funds, aligned with legislation and best practice.
• Oversee premises, facilities, and operational infrastructure in partnership with local management teams.
• Support HR processes including recruitment, policy application, employee relations, performance management, and workforce planning.
• Develop strong networks across community organisations, government bodies, and national stakeholders to support problem-solving, collaboration, and service visibility.
• Provide direct leadership to local managers, coaching and developing teams to deliver against national, regional, and local action plans.
• Oversee regional training needs, staff development initiatives, and continuous improvement programmes.
• Conduct PMDS reviews for all direct reports, ensuring clear objectives, accountability, and performance alignment.

REQUIREMENTS

• Third-level qualification, ideally in a relevant field such as Management, Finance, Law, Social Services, or related areas.
• Proven track record in a senior management role with responsibility for people leadership, operations, or service delivery.
• Strong understanding of consumer debt, financial services, budgeting supports, insolvency frameworks, and community education.
• Experience in team supervision, service evaluation, customer service oversight, and operational monitoring.
• Expertise in governance, financial oversight, and structured planning within a regulated environment.
• Knowledge of money and debt advice services or adjacent sectors supporting financially vulnerable communities.
• Experience in project management and delivering programmes across multiple locations.
• Ability to lead recruitment, coaching, performance management, and staff development processes.
• Excellent written and verbal communication skills with the capability to influence stakeholders at all levels.
• Strong organisational capability with robust IT proficiency to support reporting, analysis, and operational tracking.
• Demonstrated problem-solving ability, including critical analysis, structured decision-making, and risk identification.
• Willingness to occasionally work outside standard hours for meetings, events, or service needs (TOIL applies).

For more information, please contact peter.casey@cpl.ie

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