IT Manager

Duties and responsibilities are, but not limited to the following:

General Responsibility

• Develop, mentor and manage the IT staff, with a focus on (a) delivery of the IT service to support operations, (b) safety at all times and (c) dignity in the workplace.
• Promote and maintain right working attitude with IT staff.
• Responsible for the day-to-day management of the Information Technology (IT) assets.
• Maintenance of all information technology equipment including computer networks, Servers, Storage, client computing devices and telephony.
• Manage vendors and service contracts.
• Manage IT Security of physical assets and digital assets.
• Make mechanism for the protection of the company’s system.
• Account for backup of systems and all data.
• Responsible for the management of the organisation’s email accounts.
• Make effort for effective safety protocols.
• Respond to clients’ questions on IT.
• Handle the organisation’s hosting information.
• Continuously seek improvement of the IT Department and support Continuous Improvement (CI) efforts throughout the entire business.
• Currently AAG is in the process of implementing a new enterprise resource planning (ERP) system, so some previous experience in this area would be desirable
• Stay informed of development and changes in IT that will enhance our business
• Handle logging of queries for both customers and employees.
• Responsible for analysing call log to discover trending matters and issues.

Essential Job Function 

• Comply with all company policies and procedures.
• Focus on internal and external IT service delivery.
• Continuously improve the strength and capability of the IT Function.

Candidate Requirements

• You have a minimum of 5 years’ experience in a managing technology teams.
• Experienced in coaching and developing people.
• Excellent interpersonal, collaboration skills and the ability to build relationships.
• Excellent communication (verbal and written) skills. 
• Have ability to prepare and present training material.
• The ability to motivate and inspire your team.
• Have the ability to work a flexible schedule when/if required. 
• Maintain a positive attitude and strong work energy.
• Commitment to company values and ethics.