Liability Claims Handler – Galway - Hybrid

Liability Claims Handler – Galway - Hybrid

As Liability Claims Hander, you will be involved in handling Injury or Liability cases using agreed claims processes to ensure appropriate reserving, achieve fair settlements and deliver business objectives. 

While the role is based in Galway, due to current guidelines there will be a requirement to be able to work both from home and in the office.

Key Responsibilities:

• Managing a portfolio of cases to ensure each case is reserved appropriately in line with the company's case reserving methodology.
• Proactively manage a portfolio of cases to achieving settlement, within designated personal authority level, in line with established standards, procedures and guidance provided.
• Referring claims falling outside limits of personal authority to others promptly, in line with agreed referral procedures.
• Assessing claims against relevant criteria and experience to identify actual or potential issues and involving others as appropriate to minimise leakage and protect the interests of the business.
• Managing customer interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
• Organising and using approved internal and/or external suppliers to drive proactive settlement of claims.
• Helping and contributing towards the development of less experienced colleagues to raise standards and expertise across the team.
• Contributing to the identification of and research into new product and proposition development opportunities to ensure the claims components are feasible and appropriate to the target customer.
• Supporting Portfolio and Sales & Marketing colleagues by providing identifying improvements to policy wordings and supporting client reviews.
• To work always within your individual claims handling license.
• To help achieve departmental performance targets on Direct Settlements, Injuries Board acceptance rates, Compliance Diagnostics.
• To identify and maximize opportunities for the profitable development of the business through involvement in new business pitches.
• To have a full understanding of relevant legislation and market agreements/developments.
• To always adhere to Claims Best Practice.

 Requirements:

• CIP/ACII preferred or other recognized qualifications
• 2/3 years experiences in Injury & Liability Claims
• Knowledge of local market
• Working always within your individual claims handling license
• Customer service experience in financial services industry
• Excellent communications skills

 Regulatory Requirements:

• Hold or be progressing toward a recognised qualification in line with the requirements of the Minimum Competency Code for this role (e.g. Grandfathered / APA / CIP / ACII or other recognised qualification)
• This role falls within scope of the Minimum Competency Code (MCC) and includes a responsibility to directly manage or supervise other in-scope roles.

If you would like to discuss this opportunity, please email Sean at sean.keating@cpl.ie for more information