POLISH - CUSTOMER SERVICE REPRESENTATIVE

POLISH - CUSTOMER SERVICE REPRESENTATIVE

Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Polish. This is a permanent role reporting to the customer service manager.

This role will have hybrid working options after a probation period with the role being based in Galway City. 

Responsibilities include:

·       Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner

·       Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.

·       Assist customers with placing orders, returns, refunds or exchanges as per company policies.

·       Collaborate with internal departments to resolve customer concerns effectively and efficiently.

·       Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.

·       Representing the company in a professional, courteous, and efficient manner

·       Complete documentation to in-house standards and be compliant with all in house procedures.

·       Working in a safe manner at all times.

·       Reporting to the Customer Service Team Leader.

Requirements include:

·       Fluency in spoken and written Polish & English.

·       Minimum 2 years’ experience working in a Call Centre or Customer Service department.

·       Excellent communications skills.

·       Excellent telephone and customer service skills.

·       Ability to work independently and as part of a team in a fast-paced environment

For more information, please contact sean.keating@cpl.ie

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