Sales and Retentions Agent

Cpl Limerick are hiring for Sales and Retentions Agent to join our well established client based in Limerick.

The primary role of a Sales and Retentions Agent is to take ownership of incoming and outbound cancellation, sales and house move requests. You must be passionate about delivering for customers, genuinely interested in the industry and thrive in a fast paced environment.

This is a full time role, 37.5 hours per week, Monday to Friday working one Saturday per month with a week day off in lieu. Hours of work vary between 8.30am to 6.30pm on rotation. There is a hybrid working model in place upon completion of training period. This is an initial 11 month contract with the opportunity for permanency after 3 months. Full benefits are available upon transfer, including healthcare and pension.

Duties & Tasks:

• Engage with customers, be relentless in resolving their issue, minimising customer disruption
• Provide proactive updates to customers where required, ensuring a great experience
• Support business growth by upselling/cross-selling as the opportunity arises
• Take ownership of the customer journey to provide a seamless customer experience
• Contribute to your team and department performance through meeting your agreed weekly targets

The Person:

• Experience in a sales or retentions role is essential
• Proactive and reactive retentions
• Contact centre is desirable but not essential. Full training is provided onsite in the Limerick office
• Excellent problem solving abilities, attention to detail with high work standards
• Ability to work independently but also engage with your team
• First class problem solving skills with excellent attention to detail
• Good typing and computer skills advantageous

Benefits:

• Opportunity for permanency after 3 months
• Once permanent benefits available include: pension, healthcare, birthday leave, discount on company products
• Hybrid working model on completion of training and coaching bay
• Excellent career progression opportunities arise within the company
• OTE commission and bonus earnings
• Free onsite parking
• Full training provided in the Limerick office

Requirements:

• To support remote working from home, you will need a minimum of 5MB Broadband
• Training and coaching will be delivered fully onsite in the Limerick office
• Ability to travel to and from work in the Limerick Office in line with business needs

For more information or to apply please contact suzanne.murphy@cpl.ie or call 061 208 126

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