Service Desk Engineer

Role: Service Desk Engineer

Type: Contract, (initial 6months)

Location: Ballina (Hybrid)

Your Experience & Certifications:

·       A minimum of 3 years of experience in both remote and on-site support, working in a technical support/helpdesk environment

·       Experience of working with of Microsoft authentication including Office 365 authentication and administration is required. 

·       Experience of Microsoft Entra and Azure Cloud an advantage.

·       Familiarity with Local and Azure Active directory and security groups required. 

·       Experience working with Microsoft deployment tools is also a distinct advantage. 

·       Experience troubleshooting using remote support tools and users an advantage. 

·       Solid understanding of Networking protocols would be beneficial. 

·       Familiarity of VMware virtualisation technology and environments is a plus. 

·       Experience developing solutions using Microsoft Power Apps, Flow and / or BI would be beneficial.

·       Microsoft Specialist in W10 or W11.

·       MCP for Desktop or Server OS.

·       Azure Fundamentals AZ-900 certified

·       ITIL foundation level Certified at a minimum.

·       N.B: A Full Clean Driver licence is mandatory requirement for this role

The roles duties and responsibilities: 

·       Act as first point of contact for staff seeking ICT technical assistance. This includes assistance using ICT equipment and ICT software, resolving ICT issues.

·       Provide accurate information on ICT services. Using your technical skills and experience Helpdesk support staff should advise and provide Information on ICT Services, Equipment and Software to staff. 

·       Provide second level support for Operating Systems.

·       Provide Active Directory, Entra and Azure Portal support where required to support staff updates and external supplier updates for Cloud Services.

Note: This role is a Hybrid role with potential business requirements for additional days at other locations.

If you are interested in learning more about this opportunity, please drop me a message, forward your CV using the apply button or reach out to me directly via Colin.foley@cpl.ie

#LI-CF3