Spanish Customer Service Representative

SPANISH - CUSTOMER SERVICE REPRESENTATIVE

Our client, a Galway based healthcare business, seeks to hire a customer service representative who can speak fluent Italian. This is a permanent role reporting to the customer service manager.

This role will have hybrid working options after a probation period with the role being based in Galway City. 

RESPONSIBILITIES:

• Responding to customer questions/concerns via phone, email and live chat in an efficient and effective manner
• Handle customer complaint, troubleshoot issues including pricing, billing inquires and order status updates.
• Assist customers with placing orders, returns, refunds or exchanges as per company policies.
• Collaborate with internal departments to resolve customer concerns effectively and efficiently.
• Maintaining knowledge of the company's facilities, websites, products, promotions, policies, and procedures.
• Representing the company in a professional, courteous, and efficient manner
• Complete documentation to in-house standards and be compliant with all in house procedures.
• Always working in a safe manner.
• Reporting to the Customer Service Team Leader.

REQUIREMENTS:

• Fluency in spoken and written Spanish & English.
• Minimum 2 years’ experience working in a Call Centre or Customer Service department.
• Excellent communications skills.
• Excellent telephone and customer service skills.
• Ability to work independently and as part of a team in a fast-paced environment.

For more information, please contact Sean.keating@cpl.ie