ESB Networks National Distribution Control Centre Dispatcher

Position Description

As ESB Networks transition the electricity system to a high renewables, low carbon system, with customers at the centre, there is a need to maintain operational excellence and ensure security of supply, whilst developing and scaling more flexible demand. ESB Networks have recently realigned the organisation structure to focus on Distribution Markets and System Operation (DMSO) capabilities required to meet the recent Energy Demand Strategy (CRU 21/06/2023) and accelerated Climate Action Plan targets.

As part of the new DMSO structure, the ESB Networks National Distribution Control Centre (NDCC) team is expanding to meet the needs of the future. The NDCC comprises of the Control Room and Dispatch teams and operates 24 hours a day, 365 days a year, to ensure that centralised operational services are delivered to the required standards.

The NDCC is responsible for monitoring the electricity distribution network, responding to alarms and faults, carrying out remote operations, implementing centralised control, and dispatching field staff when required.
The Dispatcher is responsible for contacting and dispatching field staff when required and maintaining the status of faults and outages as updates are provided. The role is based full time in a Dispatch Office, in the NDCC, in a secure location in Dublin and involves shift working including evenings, nights, weekends and public holidays.

Key Responsibilities 

• Contacting and dispatching ESB Networks staff efficiently in response to faults on the electricity network
• Contacting and dispatching ESB Networks staff efficiently in response to calls from the public and other third parties reporting emergencies and hazards on the electricity network
• Communicating with ESB Networks staff nationwide, Control Room Operators, Customer Call Centre Agents and Emergency Services as required
• Monitoring, updating status and reporting of faults and emergency calls using ESB Networks’ Operations Management System (OMS/NMS)
• Using other IT systems and applications to implement National Distribution Control Centre and Network Operations procedures as required

Experience and Qualifications
Essential

•  Excellent communication and interpersonal skills
• Experience communicating key information via phone calls and using control/contact centre phone systems
• Good IT and computer skills, including Windows and Microsoft packages
• Ability to multi-task, prioritise, and work effectively under pressure
• A willingness to embrace change and work with new technologies and procedures as they emerge
• A willingness to work shift hours including evenings, nights, weekends and public holidays
• A willingness to work additional hours if required outside normal scheduled rota

Desirable

• An appreciation of ESB Networks’ electrical network and equipment, including the use of electrical schematics
• Knowledge of operational management systems or operational technology (training will be provided)

Location
This position will be based in ESB Networks National Distribution Control Centre (NDCC), Leopardstown Road, Dublin 18.
ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within their jurisdiction with attendance at the workplace for in-person collaboration on at least one anchor day per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To

National Distribution Control Centre Supervisor, Leopardstown Road, Dublin 18.

Allowances

Shift work shall apply for which the appropriate rate will be paid.

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Career development through mentoring and training 
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€33,000 - €40,000 per annum (plus allowances)

Closing Date

24th of February, 2026

Your application will be held in reserve for 6 months should you be suitable for the role.