Job Title: Bus Driver (category D)

Based: Various

Reporting to: Operations Manager

Purpose: To build trust with our customers by providing a reliable, safe and friendly service.

Key Responsibilities and tasks

• Being professional and building trust with our customers

• Assisting customers whenever required, including those with disabilities, including leaving the cab to support customers who need assistance.

• Working to a varied schedule of driving duties, including early starts and late finishes, as well as weekend (Saturday and Sunday) and public holiday working

• Carrying out a daily check of your vehicle and its equipment ensuring it is in working order.

• Reporting immediately any faulty equipment or vehicle faults in accordance with company policies and procedures.

• Ensuring the vehicle is clean and presentable, and to the company’s required standard.

• Providing advice as required about routes, ticketing and timetables

• Assisting in the gathering of statistical information by the completion of daily records i.e. vehicle, customer and driver records. • Handling cash in line with company procedures.

• Referring customer complaints and anomalies about the service to your immediate supervisor

• Ensuring you hold the necessary licences and approvals to drive a vehicle at all times during your employment, including but not limited to a driving licence, Driver CPC and digital tachograph card (if required).

• Regularly checking and ensuring compliance with any driving hours regulations

• Reporting any medical conditions or substance misuse and/or dependence, which might affect the ability to drive safely immediately to the company once employee is aware.

• Immediately notifying your supervisor of any changes which may affect the validity of your driving licence and work in conjunction with the Company to ensure relevant driving legislation is being followed at all times

• Reporting immediately all traffic incidents, or any incidents affecting customers and completing all relevant procedures within 24 hours 

• Undertaking all necessary training and development to help maintain and develop skills to assist and support our customers and company objectives.

• Undertaking any other duties and responsibilities of a similar nature as requested which would be associated with driver duties.

Knowledge and Skills

Requirements:

• Minimum driving age of 21 to comply with regulations

• Full car license held for a minimum of two years and with no more than six penalty points

• No pending motoring offences at the time of application

• Reasonable numeracy and literacy skills

• Smart appearance

• Medical fitness required to hold a bus driving licence

Competencies, desirable traits or attributes:

• Excellent communication skills

• Customer care experience

• Flexible approach to duties

Key Safety Responsibilities:

To act in a manner as to ensure the health, safety, welfare, environment and fire safety of yourself and others in the organisation as well as any clients and visitors.

Ensure that you and any visitors to any company premises understand emergency and evacuation arrangements.

Ensure your working environment is maintained in a safe and tidy condition. To act proactively in identifying any unsafe practices or safety risks in the organisation and reporting these through the appropriate channels.

Ensure adherence to all relevant company and Go-Ahead group company policies and procedures.

Note:

This job description is a guide only. Any omission from this job description does not in any way imply that it is not part of the required duties. A Bus Driver is expected to comply with the instructions of any Company Official