Customer Service Analyst - North Dublin

Customer Service Analyst - North Dublin.

Our client is seeking an experienced Customer Service Analyst to join a growing team based in the North Dublin HQ. This will be a key front-office commercial role in the in company and requires someone coming from a fast-paced environment. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity to grow and progress your career.

The Role:

• To host customer conference calls, emails, and meetings both off-site and on-site

• To manage the customer order books both in terms of the customer portal and the ERP system

• To manage the information flow between the customer and the internal department through appropriate/relevant media formats

• To process identified reports including on-time delivery, forecasting and sales v forecast

• To report and monitor on key performance indicators for the Customer Service Department

• To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments

• To participate in the ECN process including liaising with customers on ECN’s

• To help manage the “Hub” system for customers including the processing of paperwork, stocking, replenishment and distribution

• Identify improvement areas with the Customer Service function and work to implement same

• Work within the team environment to ensure day-to-day functions and customer care is maintained and upheld

Applicant Requirements:

• Ideally a 3rd level degree in business or data-related or similar discipline

• Minimum 2 years' experience in similar role required

• Ability to multi-task and juggle several responsibilities simultaneously

• Strong written and verbal communication skills

• High proficiency in Microsoft office (particularly Excel)

• Good attention to detail and organisational skills

• Proficiency with common customer success and customer relationship management software, such as customer-specific portals & ERP systems