ICDS RECRUITMENT

Product Support Technician - North Dublin

View ICDS RECRUITMENT profile
Location
North Dublin, Co. Dublin
Location type
At the office
Employment type
Full time
Job type
Permanent
Salary
Negotiable
Apply now
Apply now

Product Support Technician - North Dublin.

Key tasks and responsibilities:
• Completing the investigation and resolution of field complaints in a timely manner
• Generate systematic plans to assist in troubleshooting and problem resolution of instruments
• Be available to travel to customer sites and resolve hardware/software and workflow escalations in a professional and timely manner
• Resolve technical problems using a data analytics approach while working closely with subject matter experts to identify root cause, enabling solutions to be developed
• Be the Voice of the Customer and collaborate cross-functionally to develop and implement enhancements or new workflows improving reliability and performance
• Have a thorough understanding of complex Medical Device equipment with proven in-depth knowledge of software and hardware problem solving.
• Proven ability in the application of IT, electrical, mechanical, fluidic and system engineering principles
• Ability to develop a thorough understanding of the instruments and the tests they perform using different assays

Interested applicants should have:

• Diploma or Bachelor’s degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software or similar) is required
• Minimum of 3 years' relevant experience
• Appreciation for the regulations in the medical device industry
• Hands-on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation
• Experience in using analytical tools to perform data analysis to identify system performance issues, establishing trends and presenting data
• Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organisation
• Self-directing, goal oriented with a customer first approach and able to prioritise workload accordingly
• Have excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations
• Understanding of workflows and the operation of a clinical laboratory.
• Voice of the customer- eager to ensure customer pain points and frustrations are being addressed by the Business

Important Dates
Posted on
14 May, 2024
Reference number
AM18269

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