Senior Customer Engineer - semiconductor

Senior Customer Engineer - semiconductor: County Kildare.

In this role you will combine hands-on technical expertise with customer engagement and problem-solving, while building a long-term career within a global technology leader. 

Key Responsibilities:
• Install, maintain, qualify, and upgrade equipment within customer manufacturing facilities.
• Diagnose and resolve complex equipment issues through a structured troubleshooting and root-cause approach, escalating when required.
• Support customers in achieving critical performance objectives related to equipment availability, productivity, and process stability.
• Collaborate with other Senior Customer Engineers and customer stakeholders to understand technology roadmaps, operational priorities, and manufacturing challenges.
• Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Lead and co-ordinate technical activities during equipment install, startup, qualification, and ramp phases.
• Train, coach, and mentor junior Customer Engineers, helping to build technical capability across the team.
• Build strong customer relationships through effective communication, responsiveness, and service delivery.
• Identify opportunities for continuous improvement and share best practices to drive operational excellence.
• Ensure all activities are performed in accordance with safety, quality, and environmental standards.

Interested applicants should have:

• Associate Degree, military technical training, trade certification, or equivalent technical experience.
• At least 4 years' experience within the semiconductor industry or a related capital equipment, advanced manufacturing, or equipment support environment.
• Strong mechanical and technical aptitude with experience in pneumatics, hydraulics, vacuum systems, electronics, thermodynamics, or related technologies.
• Demonstrated troubleshooting and problem-solving experience within a customer-focused technical environment.
• Experience working with hand tools, diagnostic equipment, and digital multimeters.
• Effective written and verbal communication skills with the ability to work directly with customers and cross-functional teams.
• Working knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver's licence and ability to obtain a passport if business travel is required.
• Ability to meet all site-specific requirements, including safety, environmental, and customer compliance standards.