Inver Energy is seeking a Sales Support Administrator to join the Retail Fuels team on a 12-month fixed-term basis to cover maternity leave. The Sales Support Administrator will play a key role in ensuring efficient and seamless operations across customer support, fuel card administration, data analysis and compliance. This role also supports the Retail Fuel Team with their day-to day activities. This position requires a proactive, detail-oriented individual with excellent organisational and communication skills to support Inver Energy’s operational excellence.
Key Responsibilities
Data Analysis and Reporting:
- Compile and analyse data on fuel sales, daily and weekly.
- Support pricing strategies and monitor retail pricing for various site categories.
- Generate weekly and monthly reports for the retail team.
- Use insights to identify opportunities for improvement and cost savings.
Fuel Card Administration:
- Manage and oversee all aspects of fuel card administration, including issuing, tracking, and resolving customer queries.
- Handle onboarding of new clients to the fuel card system and provide user training as needed.
- Ensure fuel card compliance with company policies and provide timely reporting on usage.
- Collaborate with finance to ensure accurate billing and account reconciliation.
Customer and Site Management:
- Provide administrative support for sales and branding activities.
- Coordinate the onboarding of new sites, including software and hardware setup.
- Manage new and rebrand installations, working closely with marketing and internal teams.
- Address customer service issues promptly, maintaining high satisfaction levels.
Compliance and Documentation:
- Maintain safety and compliance documentation.
- Ensure adherence to regulatory requirements, safety standards, and industry regulations.
- Conduct regular audits to verify compliance with internal and external standards.
Person Specification
Qualifications and Experience
- Previous experience in similar role is essential
- Advanced Microsoft Excel skillset required
- Relevant Industry experience is desirable
Skills and Attributes
- Highly organised with excellent attention to detail
- A proactive problem-solver with a willingness to learn