Duty Manager - Resort property Co Waterford

We are currently looking for a Duty Manager to oversee a busy Resort property in Co Waterford

Responsibilities will include:

• To provide the guest, at all times, with the highest levels of guest care and personal attention, where possible anticipating the guests needs and initiating actions to exceed expectations where possible.
• To be familiar with each day’s business regarding room occupancy, special requirements and needs, ensuring that all Accommodation Staff are aware of the daily business and requirements.
• Ensure that there are adequate staffing levels to meet the daily business.
• To actively train all staff to the standards laid down in the SOP Manual and monitor their work performance, taking corrective action where necessary.
• To support the team in a hands-on capacity as required in ensuring rooms are cleaned to the defined standard.
• To drive the Standard Operating Procedures, maintaining high standards across all rooms, public spaces and banqueting rooms, ensuring the Resort is always an industry leader.
• The management and ordering of linen, cleaning products and accommodation services supplies.
• Oversees inventory, purchasing and cost control for all linen, cleaning supplies, guest rooms and rest rooms supplies, laundry supplies, and housekeeping related machinery and equipment.
• Ensure that all supplies are used correctly, minimising waste within the department.
• Schedules and supervises all rotational and special cleaning programmes as required.
• Monitor and ensures standard of work of the highest quality.
• Ensure all maintenance issues are recorded, scheduled and addressed in timely fashion.
• Ensure a high standard of service and attention to detail within department.
• Ensures that employees are fully trained and certified in all statutory training.
• To delegate daily duties to all colleagues and ensure all work areas are covered.
• To supervise and check rooms ensuring high standards are being maintained at all times, in line with Government guidelines and Company Policy.

The ideal candidate:

• Previous Resort Duty management experience in a similar property
• Excellent communication, organisational, interpersonal and leadership skills
• Attention to detail in everything you do
• Ability to cope well under pressure
• Be flexible, adaptable, approachable and to lead by example

Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

For full details please contact Richard at ... CV to richard@rlconsult.com