Front Office Manager 4* Hotel Co Kerry

We are actively recruiting experienced Front Office Manager for a busy 4* Hotel in Killarney

Your Role

*Working closely with the Rooms Division Manager to ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards

*To provide quality service to guests at all times, dealing with all complaints and issues arising in a timely manner

*To carry out duties in accordance with statutory, health and safety requirements

*Assist with Front Desk activities / guest queries and check in / out of guests

*Deal with all payments, ensuring they are balanced and accurate

*Assist with the induction, training and supervision of all Team Members

*Track and monitor weekly customer feedback and respond as appropriate

*Review Brand Customer Service feedback targets and implement corrective action if / as required

*Ensure guest satisfaction surveys and standards are maintained by the Reception Team

*To control all costs, including payroll, associated with the Department

* Motivate the Team Members towards achieving the Sales targets for Front Office

*To work with Revenue / Reservations team in handling case load and maximising Front Office sales

*To ensure the brand loyalty targets are achieved in conjunction with Revenue / General Manager

The Person

*Have 3+ years previous management experience in Front Office operations, ideally in a large DeLuxe 4* hotel

*Have excellent interpersonal and people management skills

*Be a genuine, friendly, welcoming person

*Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline

*Have extensive experience with Hotsoft, using, teaching, troubleshooting

*Be experienced with MS Office packages such as Outlook, Word, Excel, etc.

*Be very flexible, being prepared to help out the rest of the Team in a willing and positive manner

*Have excellent attention to detail and instill this trait in all your team

*Have a pro-active approach to upselling

*Have excellent spoken and written English

You must have current legal status to live and work in the Republic of Ireland, Role not eligible for Work Permit

For full details please contact Richard Lynch at ...Email current CV in Word Format to Richard with Reference contact information