We are currently recruiting Front Office Manager for a 4* Hotel in Co Meath.
Your Role
*Ensure the day-to-day Front Office operations are carried out in line with Department and Hotel standards
*To provide quality service to guests at all times, dealing with all queries and complaints arising in a timely manner
*To carry out duties in accordance with statutory, health and safety requirements
*Assist with Front Desk activities / guest queries and check in / out of guests
*Deal with all payments, ensuring they are balanced and accurate
*Assist with the induction, training and supervision of all Team Members
*Track and monitor weekly customer feedback and respond as appropriate
*Review all Customer Service feedback targets and implement corrective action if / as required
*Ensure guest satisfaction standards are maintained by the Reception Team
*To control all costs, including payroll, associated with the Department
* Motivate the Team Members towards achieving the Sales targets for Front Office
*To liaise with the Revenue and Reservations Manager in maximising Front Office sales
The Person
*Have minimum 2/3 years previous experience in Front Office Management, in a busy 4* hotel
*Have excellent interpersonal skills
*Have an appropriate 3rd level qualification in Hospitality/Hospitality Management or a relevant discipline
*Have extensive experience managing operating and managing Opera Cloud PMS
*Be experienced with MS Office packages such as Outlook, Word, Excel, etc.
*Be very flexible, being prepared to help out the rest of the management Team in a willing and positive manner
Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules. Candidates require current legal status to live and work in Ireland without restrictions.
What we offer:
· Competitive Salary
· Meals whilst on duty in our employee restaurant
· Complimentary provision of uniforms
· Excellent Employee discounts
· Employee Recognition Awards
· Career Progression
To apply please forward current CV in MS Word Format to richard@rlconsult.com