Reservations Manager
We are currently seeking applications from suitably qualified candidates for the role of Reservations Manager for our Clients 5* hotel in Galway. The role of the Reservations Manager is to support the Director of Revenue with the day-to-day running of the department, ensuring that work is carried out accurately, effectively and to the highest standard.
Responsibilities:
· Ensure all customer reservations / enquiries, phone and email, are dealt with in a timely and accurate manner
· Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care)
· Ensure reservations team are fully trained on proper systems usage
· Maximise rooms and other revenue sales through efficient revenue management
· Be aware of and analyse all forthcoming business on a regular basis
· Provide daily, weekly and monthly reporting as required
· Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other depts
· Rostering of the Reservations team
· Development, training, mentoring and performance reviews of the Reservations team.
The ideal candidate:
· Minimum of two years’ experience as assistant reservations manager in a 4/5 star property.
· Degree/diploma in Hospitality or Revenue Management advantageous.
· Excellent written and verbal communication skills
· Strong systems knowledge ( Hotsoft PMS, booking engines, channel managers, MS Office)
· Strong customer service ethos and background
· A can-do attitude and the ability to work well in team
· Excellent organisational skills and the ability to multi-task
· Flexibility required around working weekends in rotation.
· Current legal status to live and work in Ireland without restrictions is required
What we offer:
· Competitive Salary
· Meals whilst on duty in our employee restaurant
· Complimentary provision of uniforms
· Excellent Employee discount in all MHL Hotels and SLH Worldwide.
· Health & Wellness Benefit
· Employee Recognition Awards
· Career Progression
· Recommend a Friend scheme
· Travel and Bike to Work – Tax saving Scheme.
For further details please call Richard Lynch at 086-8333677.
Please forward current CV in MS Word Format with Reference details to richard@rlconsult.com