Rooms Division Manager 4* Hotel Limerick

Main Purpose of the job:

As Rooms Division Manager you will lead the front office and housekeeping departments to ensure a memorable guest experience is delivered and departmental revenue and profit goals are met - always following safety and compliance requirements and local policies and procedures. As Rooms Division Manager, you will report directly to the General Manager while also liaising with the reservations & maintenance teams.

Main Duties & Responsibilities:

• Primary responsibility for service and product standard in all room areas, public areas.
• Provide leadership and direction to all Department Heads within the Rooms Division.
• Maintain a visible presence throughout the property and be the primary point of contact for the Rooms Division Department.
• Assume responsibility for the guest journey throughout the guest’s stay, including external activities and services.
• Liaise with Maintenance Department to ensure rooms are available, maintained to a high standard and that rigorous procedures are in place for defer reporting and remedy.
• Assume responsibility for productivity targets and operating standards in Housekeeping
• Personally greet and interact with as many customers as possible with the concept of creating a personalised service environment.
• Ensure that in particular, all first-time guests receive a personalized and warm welcome, hassle free check-in and check-out experience and memorable stay.
• Coordinate with all relevant departments that guest requests are acted upon promptly.
• Brief the Hotel Manager on all arriving / departing VIP guests.
• Carry out a check on each department so that you are up to date on their current priorities for the day.
• Ensure that staffing is adequate in all areas.
• Spot check a selection of guest bedrooms on a daily / weekly basis to ensure that standards are being maintained.
• Carry out security / fire walk and complete relevant records as required.
• Be the property leader in rooms related technology (Key cards / PMS / Entertainment systems / brand loyalty / Maintenance recording)
• Act as Fire Marshall while on duty and be thoroughly familiar with emergency procedures and alarms.

Service Standards:

• Establish a loyal and well-maintained regular guest base that is well looked after and treated towards their individual needs.
• Handle any guest comments and ensure appropriate follow up takes place and is communicated to the relevant departments.
• Ensure that all the facilities as well as operational equipment are well maintained and regularly inspected.
• Ensure that in particular all first-time guests receive a personalized and warm welcome, hassle free check-in and check-out experience and memorable stay including farewell at the hotel.
• Coordinate with all relevant departments that guest requests are acted upon promptly.
• Inspect guest rooms on a rotating basis.
• Brief Hotel Manager/General Manager on all arriving/departing VIP guests

Skills:

Opera, People Management, Organisational Skills,Time Management, Hospitality Experience, Microsoft Office

Benefits:

Meal Allowance / Canteen, Parking, Paid Holidays, Gym,Medical Aid / Health Care.

You must have current legal status to live and work in the Republic of Ireland, Role not eligible for Work Permit

For full details please contact Richard Lynch at 086-8333677...Email current CV in Word Format to Richard with Reference contact information