Breakdown Assistance Agent

Breakdown Assistance Customer Service Agent (Hybrid / Shift)

About Your New Employer

• Join a leading provider in the breakdown assistance industry!
• Be part of a supportive, high-performing team focused on customer care.
• Benefit from a company culture that values growth, training, and career progression.

About Your New Job

There are three different roles available to suit your lifestyle:

• 22.5-hour part-time contract
• 30-hour part-time contract
• 40-hour full-time contract

As a Breakdown Assistance Customer Service Agent, you will:

• Assist customers who need roadside help, delivering excellent service and support.
• Work a variety of shifts, including evenings and weekends, in a fast-paced contact centre.
• Handle urgent situations with empathy and professionalism, ensuring customer safety and satisfaction.

What Skills You Need

• Minimum 1 year of experience in a contact centre environment is essential.
• Strong communication and problem-solving skills.
• Ability to remain calm and efficient under pressure.
• Compassion and empathy for customers in distress.
• Steady work history and a commitment to quality service.

What’s on Offer

• Salary up to €35,000 DOE + shift premiums (pro-rata for part-time roles).
• Hybrid work options after training.
• 20 days annual leave + Birthday Leave.
• Pension, health insurance discounts, and exclusive company benefits.
• Fully paid family leave, income protection, and life cover.
• Employee Assistance Programme and active Sports & Social Club.

What’s Next

Apply now by clicking the “Apply Now" button or send your CV to cgallagher@sigmar.ie for more information. If this role isn’t quite right but you’re interested in similar opportunities, please get in touch. Multiple Temp, FTC, and Contract jobs are also available.