Breakdown Assistant Customer Service Agent

About Your New Employer

• Join a leading company in roadside assistance and insurance services!
• Enjoy a professional and supportive work environment with structured career progression.
• Benefit from hybrid working options and strong employee benefits.

About Your New Job as a Breakdown Assistant Customer Service Agent

• Handle inbound calls from customers who have broken down.
• Collect and record accurate details on the customer’s location, vehicle, and passengers.
• Remain calm and empathetic when assisting distressed customers.
• Pass on correct information to the deployment team to ensure prompt service.
• Achieve performance targets while following set procedures.
• Work a flexible shift pattern including weekdays, weekends, and evenings, with a mix of office and remote work after training.

What Skills You Need as a Breakdown Assistant Customer Service Agent

• Minimum of 1 year’s customer service experience (essential).
• Previous contact centre experience (highly desirable).
• Comfortable handling high volumes of inbound phone calls.
• Experience dealing with complaints or escalations.
• Excellent communication skills with the ability to stay calm under pressure.
• Flexibility to work shifts including evenings and weekends post-training.
• Ability to work in the Dublin 2 office full-time for the first eight weeks of training.
• Full working rights in Ireland.

What’s on Offer?

• Starting salary: €26,400, increasing to €27,000 after passing six-month probation.
• On-target earnings (OTE): €30,000 to €35,000 in year one with shift premiums.
• Benefits Package:
  • 20 days annual leave plus an additional day for your birthday.
  • Twice-yearly salary reviews with potential salary progression to €42,000 within 2 to 2.5 years.
  • Free membership and discounts on products.
  • Company pension scheme with 5% employer contribution (post-probation).
  • Subsidised gym membership (post-probation).
  • Mobile phone discounts.
  • Health insurance discounts (post-probation).
  • Bike-to-Work scheme and TaxSaver commuter scheme.
  • Employee Assistance Programme.
  • Sports and Social Club participation.

What’s Next?

Apply now by clicking the “Apply Now" button or call me, Clara Gallagher on +353 1 4744632. Or if the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC and Contract jobs available.