COs - Platform Supervision & Investigations

About This Role
Role Mission

The Clerical Officer role provides essential operational, secretarial, and administrative support for our client. The role involves supporting projects with budgetary and stakeholder responsibilities, and delivering a high-quality, timely, and professional service.
Clerical Officers should have a good understanding of our client’s stakeholders and their relationship with the organisation. They are expected to build positive working relationships and provide an efficient and courteous service.
While routine tasks are central to the role, flexibility is required to respond to changing organisational needs. Clerical Officers also support data, file, and knowledge management. The role requires strong organisational and IT skills, and a good understanding of the organisation’s policies, procedures, and the regulatory environment in which it operates.

About the Platform Supervision & Investigations Division
The Platform Supervision and Investigations division’s main function is to supervise digital services in Ireland and enforce the Digital Services Act (“DSA”), Terrorist Content Online Regulation and Online Safety Code.  It consists of four Supervisory teams, an Investigations team and a Regulatory Operations team which help determine regulatory strategy. The User Complaints team also sits in this division and is responsible for receiving complaints against service providers for alleged infringements of the DSA.
The mission of the Platform Supervision and Investigations division is to understand the services and operations of the organisations that our client regulates, and to hold regulated entities to account. This includes monitoring compliance with regulatory obligations, resolving issues voluntarily when appropriate, handling user complaints and taking formal compliance action when warranted.

Key Responsibilities
The Clerical Officer role is a key support role providing operational and administrative support across the organisation. We are looking to fill a number of roles with vacancies across different teams withing the Platform and Supervision and Investigations Division.

As Clerical Officer, your responsibilities will include:
- Providing general administrative assistance to the team you are appointed to, including preparing correspondence and assisting with organising, filing and recording documentation;
- Assisting in the implementation of operational work activities, supporting managers and other colleagues;
- Organising travel arrangements for team members;
- Collating data/information for reporting, and report-writing;
- Providing high-quality customer service, responding to queries and providing information;
- Processing and handling queries from the public;
- Data and file management, in line with our client's policies and requirements;
- Organising meetings and taking meeting minutes;
The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You
Experience, Skills, Knowledge & Qualifications

Essential Criteria
- Relevant clerical/administration/customer service experience;
- Strong interpersonal skills and ability to work on own initiative;
- Excellent attention to detail;
- Strong Microsoft Office skills;
- Commitment to delivering quality work;
- Willingness to learn and to develop skills, knowledge and expertise;
- Ability to work effectively within a team environment.

Desirable Criteria
- Experience in the Irish public sector, particularly in a regulatory environment;
- Fluency in or a working knowledge of the Irish language.

Competencies
Please see the list of competencies that will be assessed at interview stage for this competition:

• Teamwork
• Information Management/ Processing
• Devlivery of Results
• Customer Service and Communication Skills
• Specialist Knowledge, Expertise and Self Development
• Drive & Commitment to Public Service Values

Key Information

Benefits, Package & Pay

•This position is offered on a Permanent basis.

•Full time, 35 hrs per week

•Annual Leave: 22 days per annum

•The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office.

•Our client's office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20.

•This position is graded at the Clerical Officerscale.

Successful candidates will be appointed on the first point of the scale.

Application Process
If you are interested in applying for this position, please submit the following to the portal:

•A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position.

•Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.

Candidates who engage in canvassing will be disqualified and excluded from the process

Closing Date: 3pm Thursday 26th of June 2025