EO - Platform Supervision & Investigations

About This Role
This position offers an exciting opportunity for an ambitious, enthusiastic, and committed individual with a strong dedication to serving the public interest and a solid understanding of administrative procedures to support our client in regulating online platforms.
As an Executive Officer (‘EO’) within the Platform Supervision and Investigations Division you will be contributing to the delivery of an efficient and effective service to the public and to colleagues in the organisation. As part of the team, you will be responsible for supporting the managers of the Division in achieving the strategic objectives of our client. This will require interaction with stakeholders, both internal and external, reviewing processes and ensuring tasks are processed efficiently.

About the Platform & Investigations Division
The Platform Supervision and Investigations Division’s main function is to supervise digital services in Ireland and enforce the Digital Services Act (“DSA”), Terrorist Content Online Regulation and Online Safety Code.  It consists of four Supervisory teams, an Investigations team and a Regulatory Operations team which help determine regulatory strategy. The User Complaints team also sits in this Division and is responsible for receiving complaints against service providers for alleged infringements of the DSA.
The mission of the Platform Supervision and Investigations Division is to understand the services and operations of the organisations that our client regulates. This includes monitoring compliance with regulatory obligations, resolving issues voluntarily when appropriate, handling user complaints and taking formal compliance action when warranted.  

Key Responsibilities
EO roles within the Platform Supervision and Investigations Division are key support roles encompassing operational, project management and administrative  responsibilities.
The successful candidate will be responsible for managing a demanding workload in line with agreed processes. This involves supporting the team structure, implementing organisational strategy and feeding back to management on progress. The EO will ensure consistent quality and output of their work  while satisfying agreed objectives within the agreed timelines.

EO responsibilities will include:
- Assisting in the implementation of operational work activities and supporting line managers and colleagues as required;
- Assessment and processing of information in line with agreed procedures, and in line with governing legislation, Codes and Guidelines
- Processing workload in a timely and efficient manner in line with the Standard Operating Procedures in place;
- Stakeholder engagement planning including meeting scheduling and minute taking;
- Drafting correspondence to stakeholders;
- Analysing and examining data and information as required;
- Contributing to and carrying out project work as and when required;
- Presenting to internal stakeholders in a clear, concise and comprehensive manner;
- Taking ownership of assigned tasks and prioritising competing tasks in order to ensure they are completed on time and to a high standard;
- Using the available data analysis, including Key Performance Indicators (KPIs), to regularly measure the progress of workload;
- Supporting the development and implementation of strategies, policies and procedures;
- Liaising with internal and external stakeholders as required.
The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You
Experience, Skills, Knowledge & Qualifications
Essential Criteria
- Candidates should meet one of the following criteria:
(a) A minimum of 2 years’ demonstrable experience in developing and supporting effective processes and workflows, or in a similar role within the Public Sector; OR
(b) A recognised qualification at Level 6 or higher on the National Framework of Qualifications (or equivalent), along with at least 1 year of experience in a related role.

- Strong organisational skills with strong attention to detail and the ability to prioritise effectively while managing a significant workload;
- Well-developed interpersonal skills with the ability to build relationships with many different stakeholders and work effectively within a team;
- Excellent communication skills both written and verbal;
- Evidence an ability to analyse, think critically, and apply good judgement;
- An understanding of, and interest in, the Irish regulatory and digital landscape;
- Drive and commitment to delivering high quality customer service, for internal and external customers;
- Strong Microsoft Office skills (Word, Excel and PowerPoint, Dynamics 365);
- Self-motivated and dynamic individual able to work individually and as part of a team.

Desirable skills
- Experience in applying policies to real-life situations, eg. Content Moderation, Trust and Safety           operations.
- Complaint handling or investigation experience;
- Previous experience in a regulation role;
- Knowledge of or experience of working with online platforms;
- Experience in both working and thriving in an evolving organisation;
- Illustrate a proficiency in the use of the Irish language;

Key Information
Benefits, Package & Pay

•This position is offered on a Permanent basis.

•Full time, 35 hrs per week

•Annual Leave: 23 days per annum

•The role will be a hybrid role combining home and office working. Our client's current hybrid policy is 2 days in the office.

•Our client's office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20.

•This position is graded at the Executive Officerscale.

Successful candidates will be appointed on the first point of the scale. 

Competencies
Please see the competencies below that will be assessed at interview stage for this competition.

• People Management
• Analysis and decision making
• Delivery of Results
• Interpersonal and Communication Skills
• Specialist Knowledge, Expertise and Self Development
• Drive & Commitment to Public Service Values

Application Process
If you are interested in applying for this position, please submit the following to the portal:

•A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position.

•Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.

Candidates who engage in canvassing will be disqualified and excluded from the process

Closing Date: 3pm,Thursday 3 July