Technical Services Engineer

Technical Services Engineer
Salary €40K-€45K
About Your New Employer

• Be part of a global leader in the development and delivery of low carbon solutions for space and water heating, cooling, and ventilation.
• Work with a company committed to sustainability and innovation, underpinned by their Sustainability strategy.

About Your New Job

• Provide technical support to the sales and aftersales customer service team.
• Process customer support requests in a timely and efficient manner.
• Collaborate with 3rd party service engineers to manage customer issues through to resolution.
• Advise and enforce correct commissioning procedures and communicate all necessary non-conformance to product installers as appropriate.
• Size heating systems based on first principle heat loss, including appliance sizing and radiator sizing.
• Prepare BCAR documentation and warranty certificates as required.
• Generate reports and maintain accurate records.
• Provide onsite technical support and product training/demonstrations.
• Organize and deliver training for existing and new installers/engineers.
• Support spare part function within the business as required.
• Assist sales team with providing specification documents for products into developers, contractors, architects, and specification engineers.
• Attend customer/client meetings and on-site visits as necessary.

What Skills You Need

• Qualification in Electrical/Mechanical/Building Services related discipline.
• Customer-focused individual committed to providing high levels of customer service.
• Working knowledge of mechanical & electrical systems with previous experience of heat pumps an advantage.
• Strong problem-solving skills with excellent attention to detail.
• Highly motivated, energetic, and professional with a willingness to learn about new products and renewable solutions.
• Strong interpersonal skills, with the ability to manage relationships with customers.
• Experience delivering specifications for mechanical and building services, ideally working on the design integration, an advantage.
• Excellent communication, presentation, and report writing skills.
• Proficient in Microsoft Office suite.
• Ability to work to tight deadlines.
• Full driver’s license.

What’s on Offer

• Competitive salary.
• Dynamic and collaborative work environment.
• Opportunities for growth and development.
• Be part of a company that values innovation and sustainability.

What’s Next
Apply now by clicking the “Apply Now" button or call us for more information. If the job isn’t quite right but you are looking for something similar, please get in touch. We also have multiple Temp, FTC, and Contract jobs available.