Customer Service Specialist - Italian - Cork

Customer Service Specialist - Italian

Location (Cork HQ, Mahon)

Salary € 24,700 gross per annum + performance bonus

Start date: January 2024

Operational Hours: current shift is 8am - 4.30pm across Monday -Sunday (subject to change)

If you love solving puzzles then you will love this job! Are you someone who loves the latest tech? Or maybe you want to explore a new opportunity in this exciting industry!

One of our most exciting clients, a company who is a giant in the fintech industry, is currently looking for passionate customer service specialists, who will be at the forefront of the business assisting their customers.

Join us as an Italian Customer Service Specialist!

As a Customer Service Specialist in the fintech industry everyday will be a different and exciting day where you will help users investigating, researching and identifying issues. You will be a point of reference and trust for them. Talking on the phone or via email/chat with different people and facing different situations, you’ll have the opportunity to improve your communication and problem solving skills day by day.

You will be part of a vibrant, friendly, smiling and genuine team, with people always ready to help each other. Your manager and colleagues will always be there for you.

The well-being of our employees is fundamental for us at TELUS International. Working hard doesn’t mean not having fun. There are so many other things to get involved with! You will have the opportunity to be part of our engagement team as well as other committees, to make the working environment joyful and fun.

Responsibilities, tasks and projects

We believe your individual background, perspective and experience is a strength for our business and can help us create the ideas of tomorrow.

As part of the customer support team, you might get involved in many different projects, such as helping improve process efficiencies or improving the overall customer experience.

What we NEED you to have:

• Fluent level of English and Italian , you’ll need to pass a language test as part of the application process
• Friendly and communicative person with strong customer focus
• Self-driven and result-orientated
• Comfortable working with computers and able to work with multiple systems, learn and adapt to new ones

What we would LOVE you to have:

• 1+ year of customer support experience
• An interest in all things tech!

What’s in it for you:

Are you still thinking about it? Stable job, international career opportunities, regular training, great rewards for referring your friends, multilingual exposure, multiple bonuses, Community projects and way more!

We also care about your wellbeing! From day 1 you get free access to benefits like On-Site Doctor, Occupational Health Advisor, affordable GP scheme or Vision Eye Test.

Do you want private medical insurance coverage? We work with VHI to provide contributions towards your chosen medical insurance plan (tenure based).

Transport: Do you have a car? Car park. Would you prefer cycling? Bike to Work tax relief. Are you more likely to get the bus? Taxsaver Leap Cards.

In the office, you’ll enjoy our inspiring, fun and innovative space with ‘relax’ and ‘play’ areas, organic garden, gym, subsidised canteen and coffee stations.

Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long.

What happens next?

Apply now and if you're successful with your initial application, our Recruitment department will be in touch within 7 days.

You are not fully sure your profile matches all the requirements? Don’t hesitate to apply anyway! We wouldn’t like to miss the opportunity of meeting a great candidate.

Who are we?

TELUS International Ireland is a multilingual provider of digitally-enabled customer experience and IT solutions. The company has more than 1,800+ team members across Ireland, with locations in Dublin, Cork and Ballina.

TELUS International serves clients in over 50 languages and empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. We partner with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

Learn more about TELUS International: https://www.telusinternational.com

TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

We passionately put our customers and communities first

We embrace change and innovate courageously

We grow together through spirited teamwork

At TELUS International Ireland, we are committed to diversity and equitable access to employment opportunities based on ability.