CUSTOMER SERVICE SPECIALIST CORK

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PE GLOBAL

  • 8 Eastgate Avenue, Eastgate
  • LITTLE ISLAND
  • CORK
  • Job reference number:15395994
  • Client ID:RI/PEYM07398Y
  • Posted on:11-OCT-2018
  • Salary:NEGOTIABLE
  • Location:CORK
  • Job type:CONTRACT

Benefits: LIFE ASSURANCE, PAID HOLIDAYS, PENSION / PRSA

Responsibilities include but are not limited to:

  • Be seen as a “go-to” person for payment queries both from external clients and internal business partners.
  • Provide excellent customer experience by monitoring the daily operational dashboard to ensure compliance with pre-defined SLAs & ensuring effective distribution of the dashboard across the team
  • Ensure adherence to Anti-Corruption requirements when interacting with and engaging customers.
  • Review key metrics & communicate to stakeholders to ensure KPIs are being met & improved
  • Ensure efficient and effective issue resolution for queries escalated from customer service associates, including escalating as necessary to the customer service managers
  • Effectively coach & mentor team members to ensure they deliver excellence and compliance across key processes.
  • Demonstrate business process expertise, both functionally and technically and be prepared to train/lead team in same
  • Support global/regional customer service projects as required
  • Support the overall team by demonstrating flexibility in providing cover for team members and training of new team members
Requirements:

  • 2-3 years’ customer facing experience
  • Bachelor’s Degree (or equivalent work experience)
  • Fluency in English and French language
  • Ability to handle complexity and utilize analytical skills, with attention to detail
  • Experience in Sales Force, SAP P2P module, MS Office including Visio
  • Experience with contracting systems an advantage

Although it is not possible for us to respond to all applications, we at PE Global will do our upmost to give you feedback on your application. You have sent your Cv into us as a company and even though you have sent your CV to a particular position, we are making the reasonable assumption that you are active on the job market and as part of our normal recruitment service we will discuss other suitable positions with you. You are free to opt out of this so please specify in your application to us if you just want to be contacted in relation to a specific vacancy. Your Cv is sent to a central recruitment inbox which a number of people in the applicable PE Global division have access to and so this means that you might not be contacted by the named person in this advert.

This job originally appeared on RecruitIreland.com