OPS MANAGER - E COMM.CORK

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SIGMAR RECRUITMENT

  • 13 HUME STREET, DUBLIN 2
  • CROSSES GREEN,CORK
  • DOCK ROAD,GALWAY
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  • Job reference number:15321100
  • Client ID:RI/OPS MANAGER CORK 8TH
  • Posted on:08-FEB-2018
  • Salary:NEGOTIABLE
  • Location:CORK
  • Job type:PERMANENT

Benefits: BONUS, CAR PARKING, PENSION / PRSA, PERM. HEALTH INSURANCE, SHARE OPTIONS, SUBSIDISED CANTEEN

Operations Manager - Cork

Working with a multinational company who are actively looking to recruit an Operations Manager, who will be responsible for providing the overall management for a team of 120-150 employees and direct leadership to the operations team, overseeing and developing employee performance and process improvement activities.

He/She will be responsible for building and adhering to maintaining SOP’s, implementing, managing and reporting through Metrics, Service Level Agreements and Key Performance Indicators. This role blends operations, product management, customer service, global strategy, finance, and usability.

Duties include:
•Manage a team of managers and an overall operations team of between 120 and 150 employees.
•Ensure high quality and high volume productivity
•Providing guidance and mentorship to all levels of leadership.
•Develop employees and their skill sets to expand the team capabilities
•Manage and execute for defined metrics and quality, maintain clear metrics on handling volumes, performance, and decision quality.
•Achieve operational excellence and drive process improvement in our service level agreements (SLAs) for all processing activities.
•Analyze and identify bad debt trends and proactively take action to eliminate root cause defects.
•Drive operational efficiencies across all processing areas whilst improving internal and external customer experience.
•Exceptional leadership, analytical, managerial, interpersonal, and project management skills.

Skills/Qualifications:
•5 or more years experience leading an operational organization in a global environment, responsible for an overall team of 120-150 employees.
•Proven evidence of success in operational management, operational enhancement and operational change.
•Proven experience of managing and developing two levels of management and their direct reports.
•Good knowledge of employment law and HR policies and procedures.
•Proven coaching and leadership skills including evidence of successful career progression and growth internally within operation and establishment of proven succession planning models.
•5 years+ people and performance management experience.
•A proven track record of implementing, delivering large projects and communicating effectively an executive level.
•A Bachelor’s degree or equivalent, MBA highly desirable

Please email your CV to modriscoll@sigmar.ie or call Marie on 021-4847133 to discuss the role in further detail.

This job originally appeared on RecruitIreland.com