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  • UNIT 27,
  • Job reference number:15426705
  • Client ID:RI/CJ48525
  • Posted on:12-FEB-2019
  • Location:CORK
  • Job type:PERMANENT

Technical Support Engineer Permanent Cork

The Role: We are currently looking for Technical Support Engineers who are interested in joining a leading Cyber Security provider, and an award-winning support team. You will join a company who offer fantastic training, growth and progression opportunities.


  • Support customers over various mediums such as phone, email, screen-sharing and the customer portal
  • Enable customers to overcome challenges they experience while deploying and/or managing solution
  • Document, escalate and advocate for issues the customer experience while using the solution
  • Help produce internal and external knowledgebase articles
  • Work closely with other departments as needed to address customer concerns
  • This position involves evening and some weekend hours

Skills, Experience and Qualifications:

  • Linux command line skills for troubleshooting using; less, grep, htop, traceroute, ping, dig, tcpdump, etc…
  • Windows experience and troubleshooting skills such as reading and interpreting Windows event logs
  • Experience with virtual machines in platforms such as Hyper-V and ESX/ESXi
  • Knowledge of TCP/IP, DNS, Routing/Switching, Firewalls, Proxies, Port and Network Address Translation
  • Some exposure to vulnerability testing, intrusion detection and SIEM concepts.
For a confidential discussion and more information on the role, please contact Aideen on 021 4911061 or emai

For more information on our Recruitment and HR Services, and to see a full list of our available jobs across Ireland, please visit our website at

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